Hotels were very comfortable, accommodating, and I felt safe at each hotel.

Excellent hotels

I especially liked that the Hotel Melba was within walking distance to the main street in Bastogne.

Really nice. Thank you for the opportunity to upgrade.

Bathroom was waaaay too small. The staff was helpful in relocating us to another room

I was very happy with both hotels. The staff at both hotels were very friendly and helpful.

Loved the balcony

Both were excellent hotels

Good location, nice pool, friendly staff. The hotel rooms were a little shabby.

Both resorts were nice and located along the water. The accommodations and meals were good. No complaints.

The hotel was very nice. We really enjoyed the balcony as well. I would have preferred that it provided a complimentary breakfast. But everything else was great. Very friendly staff.

All the hotels were excellent. I really liked Hotel Mandetta where my balcony doors opened up to the ocean view--just incredible to be able to hear the ocean all night!

Adequate. Identical breakfast buffet each day was tiring.

The hotel in Cassino was very nice but the air conditioning was turned off for seasonal finincal reasons. The temperature was not the problem, it was having the window open with the road noise! other wise it would have been fine. Not a big deal but I really like Procom and I am just trying to give you and honest opinion.

The Plaza hotel served the same basic meal and most items were served cold.

They were all very good. It was a nice part of the whole experience.

The hotel in Bayeaux was very small in that I had to almost slide along the wall to that side of the bed. We had to back into the toilet to close the door. The two evening meals were not the best; bland, uninspiring food, even the apple dessert was mostly not apple.

All the hotels were more than adequate

Accommodations were highly satisfactory.

Cassino Hotel was awful, but I suspect there aren't many choices in the area. Savoy Beach could have been great, if the a/c had worked. Catania Hotel was adequate, but the city is a little run down, economically depressed and industrial. Are there any nicer cities in Sicily to run the tours from? Messina? Palermo? A Roma was very nice! Best hotel we stayed at. Extended my stay there by four days and it was well worth it. Also had some of the best food and the shuttle buses saved a ton of money on cabs. Italian cabbies are thieves...lol.

Catania Hotel: The accommodations were good, but the food offered on the buffet dinners was the same each night. Most of it was bland and dry. Paestum and Cassino Hotels: Accommodations and food were good. My major complaint was the fact that both hotels had their air conditioners turned off. Rome hotel: Everything was fantastic here! Accommodations were excellent and the food was amazing!!

Wifi was poor at the 1st 2 hotels and nearly useless, rooms were worn at the 1st hotel (torn carpet, stained walls)

No ice machines

Elevator access to all floors would have been better. Staff, bar, and food service were 5 star.

The hotel seemed a bit "tired". The carpets seemed to be worn in areas, the color scheme especially of the carpets made the place look dirty. The hotel staff was very friendly and helpful. The same for the cleaning staff. If, for example, my wife and I needed an extra towel or a bar of soap, the gal working our floor made those items available to us. For a hotel of this calibre, the restaurant/lounge area was small. While the breakfast was good, the buffet dinners we had there were below par. We had three buffet dinners there as a group and the menus were nearly identical. If we are to have a group meal, it would be better if it could be done in a private room. For example, on the meal for the last night, Susie wanted to speak to the group, it was noisy and it was difficult to hear her. My wife and I stayed in London an extra 5 days on our own. We moved from the Novotel Wembley to the Novotel Waterloo. That hotel was much better, larger restaurant/lounge area, looked cleaner, etc. I wondered if the "wear and tear" that I noted for the Waterloo was because it is so close to Wembley Stadium and the hotel gets crowds coming in just for events. Was this hotel location selected because it made it easier for the bus to get in and out of London for our various day trips or because it was the best deal for BBOB?

The room was average. It was a good size, but the carpet was dirty as were the carpets in the hallways. The toilet never worked right even after someone came up and worked on it. We had to ask for more soap several times because they never left extra even when we only had a small chip left. There was nothing left on the counter except one hand soap, one shower gel bottle, and one shampoo---skimpy offerings. Food was average, not bad, but not great by any means. We had three buffet dinners at this restaurant (which I felt was two too many), and two of them were the same menu. This does not say much for the restaurant (or perhaps the BBOB person who ordered the meals?). The personnel here were friendly, though, and helpful.

Hotel Melba owners made the group feel very welcome

Very nice.

Hotel Melba had a more personal touch. the owners seemed to care about our welfare.

Hair dryer inadequate and too many stairs for seniors.

Our group was grateful when American style coffee was available.

Novotel quality did not compare to other hotels

It must be a European custom but at the Hotel Novotel Bayeux housekeeping simply pulled the cover over the top of the pillow I used each day. I didn't expect clean sheets everyday but making the bed would have given a fresher look. Just an observation I was well pleased with everything.

great hotel. I was very impressed

Clean enough but the tobacco smoke smell still lingered. Food was fine, service was fine, bed was very comfortable. We would stay there again on our own.

The Maritim Hotel Berlin was by far the best.

A little cramped and the lack of elevator to our floor made moving luggage a little difficult

All hotels were wonderful.

I would have preferred something closer to a town. The bar was limited in offering. The room heat/cooling was inconsistent (our travel partners were told that there thermostat was locked, but ours appeared to work). The breakfast staff was fantastic. One day the cleaning staff forgot to make the bed (I.e. cleaning inconsistent)

The only real problem with the hotel in Nuremberg was that it was uncomfortably hot. No way to regulate the temperature. Thermastat did nothing. Opening windows did not help at all. Such a nice room bot be so uncomfortable.

great

All hotels were excellent, food was excellent, staff friendly and helpful to non German speaking visitors.

they were very clean and had enough room. Better than most European hotels.

All were first class places which we enjoyed

All of the hotels were great, we couldn't ask for much better than we got. The Pillows were a little lacking, though.

Breakfasts included anything and everything

Hotel staff at each hotel were very accommodating

Very large rooms accommodated 2 people comfortably especially for Europe. Very pleased.

Staff at Richmond Hotel were very nice!

Really good hotels, showers a little tough for old guy

Gettysburg- food was fair Richmond- far to walk between bus and hotel with luggage

All of the hotels were clean and comfortable and the staff were courteous and very helpful The hotels were located close to amenities. The hotel facilities, bar and restaurants were all very good. I was impressed with the quality of the food at the hotels. I was quite happy with the hotel selection.

Hotel IBIS was a little cramped, and the breakfast lackluster. But the other two hotels were good. Breakfast at Rilano was incredible! Service was good in all three hotels.

My only complaint was in Houffalize, our room didn't have the ability to open the windows as we were in the skylight. So, the room got very warm during the night. Otherwise, everything was great. Rilano was super good!

Hotel accommodations were excellent in great locations. Comfortable beds, nice clean rooms. Excellent food too!

All the hotels were very nice.

everything was first class

H2 was okay but not one I would recommend for vacation/ tour

Richmond- getting bags to and from bus difficult

We had requested two beds and did not get it at one hotel.

Hotel Bayeux was a distance from restaurants.

All good hotels

Having lived in Europe before, they were about what I expected.

Munich hotel pillows terrible BELGIUM hotel very warm

Wi-Fi access and it’s speed is a key benefit for me. And makes a difference.

Adagio Hotel was a little shabby, but was in a good location. Hotel Wemperhardt was AMAZING. H2 Hotel was nice, but the room was miniscule.

Excellent hotels and breakfasts

Outstanding accommodations!

The room size at the Hotel Mercure Omaha Beach was smaller than I would have liked but the room was clean; the bed size adequate and comfortable and I do realize that hotel rooms in Europe are smaller than what we expect in America.

The London hotel toon could be confusing .

Hotel Mercure showers were not optimal. Otherwise, the hotels were very nice and the meals at the Novotel hotels were exceptional.

Lack of air conditioning was an issue

Small Bathrooms

Very nice, well run and clean. All employees, especially in dining room were very competent. Room was very comfortable.

Hotel staff very responsive and friendly. Meal selection could be better.

very nice, good location for getting out to the highways for the bus, nice amenities nearby, great service, breakfasts got dull being the same each day

Beds were a little small for big people. Staff at all hotels were very accommodating. A staff person at Hotel Melba helped me with the language in ordering a pizza.

The small beds were almost enough to kill a big guy.

No safe in room Hotel Mercure and no air conditioning Hotel Melba. Otherwise hotels were great.

no safe in Caen, did not like location in Munich

Lack of English speaking staff at Mercure and Melba. Staff at Melba was actually very hostel at times like they didn’t want us there. Hotel staff in Munich spoke English but still not very friendly. Lack of help with luggage was not explained, as was lack of English TV and lack of AC at Hotel Melba as well as no laundry or iron or ironing boards in any hotel. Also please infom about which converters and adapters need to be brought as all the ones I brought did not fit the rounded plugs.

The Hotel Melba was the best.

All hotels were fine. The Hotel Melba was my favorite.

The staff at the last hotel was not as helpful. Also I didn't think the food was as good at the last two. The first hotel was away from traffic and the room was better or more comfortable.

I felt all hotels were good. Most complaints were from people who didnt realize were in “europe”

Expected better based on price of trip

Minor nit-pics with the Mercure. The halls narrow and dark, as was our room but I realize not everyone in a group this size can get the room with the view. Also the key card would work once, and once ONLY. Every time I went to the desk (which was often) to deal with it I was only met with a look of languid French boredom and was handed the reset key. No one addressed the issue. Otherwise, a fine hotel.

Air conditioning is something we are used to. Melba did not have AC.

Room wifi in Bayeux was non existent, had to access it by going to the lobby.

All hotels were very nice and comfortable. The one in Moscow was particularly impressive.

I liked the Park Inn and thought it was a good location (I mention this because some of my fellow tourists did not).

Very nice hotel - happy it was in walking distance to many sites

Comfortable and functional hotel-nice to be near many historical sites

Everything was great - the only thing I and other people did not like is that they (Omaha and Bastogne) didn't cook the bacon and eggs very well.

Food was good at all the hotels, but Mercure was particularly good. Lack of AC at the Melba was not so nice, but we survived. We did laundry at the Mercure but they did not seem able to handle it very well. Maybe access/recommendation for a local laundry would have been better?

Very comfortable, good food.

Hotels were good for the prices charged