Read history tour reviews

Welcome to this page dedicated to the hundreds of reviews that passengers of Procom's Beyond Band of Brothers Tours have left over the years. The reviews are listed most current to oldest, but you can also filter to show comments in each category they rated or by the type of the tour as well.


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We firmly believe that where you go becomes who you are and look forward to welcoming you on one of our historical tours in the future.


Travel with Procom and the rest is history...

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Mr. Mike Luepke
Bonduel, Wisconsin

9-day WW2 Bucket List on a Budget review

The meeting point at the airport was a bit confusing

Felt rushed at the American Cemetery...would have liked more time there

Would have liked more time there.

Wanted to see the other half of the camp...Don't know if that's even possible

Rudy in Normandy was GREAT!!! Best guide of the trip. He really brought the history to life

Our driver Charlie was top notch! He went places with that bus where I didn't think was possible.

Great tour! The free time seemed a little to much. Went to all the places I wanted to see and the German Cemetery was great to see the war from both sides.

Details...

Customer service
9.0

Hotel
9.3

Sights
9.9

Guide
9.3

Transportation
10.0

Procom overall
9.0

9.4
Excellent
August 18, 2017
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Mr. Randy Cramer
Savage, Minnesota

9-day WW2 Bucket List on a Budget review

Local guides were terrific,steves walking tour of Munich,the listning device ,didn't miss a word,

Didn't worry about a thing,Rudy was on the job,seemed to anticipate any question I might have ,

Real comfortable coach,

I would highly recommend pro com,every aspect of the trip is thought out,resources for any questions ,available,phone call or my trip web page

Details...

Customer service
10.0

Hotel
6.0

Sights
8.0

Guide
10.0

Transportation
10.0

Procom overall
10.0

9
Excellent
August 18, 2017
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Mr. Roman Sheer
Wayland, Massachusetts

9-day WW2 Bucket List on a Budget review

Foggy day. Could not see the mountain view.

All very good.

Great experience. Would recommend the tour.

Details...

Customer service
10.0

Hotel
8.0

Sights
9.3

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.6
Excellent
August 18, 2017
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Ms. Candace Parry
Towanda, Kansas

9-day WW2 Bucket List on a Budget review

Quick and effortless.

Third Reich tour very interesting

Lots of information. Sometimes get to be overwhelming.

Rudy was fantastic. Tour coordination excellent. Rudy was knowledgeable about the area and what we were to do. We appreciated his guidance as far as the order to visit sites to make the best use of our time. Very much enjoyed the tour with him.

Great tour. Yes would highly recommend. We did like the option to get our own meals during the day/evening instead of organized meals.

Details...

Customer service
10.0

Hotel
8.7

Sights
10.0

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.8
Excellent
August 18, 2017
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Ms. Carolyn Foland
Sacramento, California

9-day WW2 Bucket List on a Budget review

I loved meeting the man at Brecourt Manor

It was great seeing Jack lay the wreath at Patton's grave.

Interesting, but for the fog. No one can control the weather.

I liked Steve's commentary in Dachau, but didn't feel I gained all that much in the walking tour.

Rudy was most helpful to all the members of the tour. When anyone asked for information he gave it to them or found out for them. He was very patient with everyone.

Everything was comfortable and Rudy and Charlie worked smoothly together.

I found the tour added to my knowledge and I especially liked the times with local guide Rudy that we visited with local people. I liked Rudy's enthusiasm for the soldiers and residents. In addition to seeing the famous sites, I also gained understanding of what happened during the German occupation of countries.

Details...

Customer service
10.0

Hotel
8.7

Sights
9.3

Guide
8.7

Transportation
10.0

Procom overall
10.0

9.5
Excellent
August 18, 2017
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Mr. Keith Pemberton
Bellefontaine, Ohio

9-day WW2 Bucket List on a Budget review

Rooms were usually too warm for me. The ability to control the temperature was restricted.

I wish we could have spent more time here. More to see.

Maybe a little less time here and more at Pointe du Hoc

They were all very knowledgeable and included many interesting stories of individuals that you never have heard before.

First class bus and Peter is a master at the wheel !

I enjoyed every minute of the tour. As I said previously, maybe more time at Pointe du Hoc and less at the American Cemetery. This tour has AWESOME bang for your buck.

Details...

Customer service
9.3

Hotel
8.0

Sights
9.6

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.5
Excellent
August 18, 2017
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Ms. Judy Pagel
Kingsburg, California

9-day WW2 Bucket List on a Budget review

Loved the private visit with the owner of Brecourt Manor

Awesome!

Loved the 3rd Reich tour

Strange place

Rudy was the very best. One can see and hear his passion.

Rudy was great. Always available for questions.

I was very impressed with the tour and would highly recommend it to anyone that will listen.

Details...

Customer service
8.3

Hotel
7.3

Sights
9.5

Guide
8.7

Transportation
10.0

Procom overall
10.0

9
Excellent
August 18, 2017
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Ms. Kathleen Campbell
Dallas, Texas

9-day WW2 Bucket List on a Budget review

Camille did an absolutely fantastic job of guiding us on our journey. She was extremely enthusiastic and provided an incredible amount of information. She was also most tactful in dealing with some of the travelers who were less than punctual.

The website was a little bit unwieldy but it did a great job of providing all of the information.

Details...

Customer service
10.0

10
Excellent
August 18, 2017
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Mr. Frederick Blinne
Wake Forest, North Carolina

11-day Normandy to the Bulge review

room was very small on Omaha Beach.Could not walk round the bed when the desk chair was pulled out. Would be willing to pay a little more for a larger room. The hotel was very nice overall.

Great stop. Would have liked to have a little more time there to see the shops on the way back.

very interesting and provided great information

meals were very good and gave us a sampling of local cuisine. I would have liked to have a couple dinners on the way back to the hotel rather than having most meals at the hotels.

Rudy did all he could to make the tour interesting and meaningful. He knew so much about the places we visited. He did a great job of keeping us on a schedule!

The coach was comfortable. Since our group was small, we had room to spread out. Charlie is an amazing driver. We couldn't believe some of the tight spots he was able to get through.

I thought the tour was very good. I am not a WWII buff, attended because my husband was so interested in going. I learned a lot and enjoyed seeing all the areas we visited. The museums were amazing. This trip was far more than I ever expected. All the tour guides were so well prepared and presented complete information. We had so many meaningful stops.

Details...

Customer service
10.0

Hotel
9.3

Meals
10.0

Sights
10.0

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.9
Excellent
August 17, 2017
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Mr. Charles Freund
Arlington, Texas

9-day WW2 Bucket List on a Budget review

Niki Montgomery was awesome!

If anything Procom provided too much info, had to filter what was most important for me.

Primary issue with most European hotels is that the rooms are stuffy. A fan in each room would have been helpful.

Only because it was cloudy.

Guides were excellent & knowledgeable...Munich guide seemed a bit anti American?

Camille is a fantastic guide! possesses great people skills which are absolutely required when dealing with such a diverse group of folks. I hope I get Camille on my next tour!

Nice bus but, some of the days are a little too long in my opinion to be cooped up in such close quarters with 40 other people.

Details...

Customer service
10.0

Hotel
7.7

Sights
9.8

Guide
9.0

Transportation
9.0

9.1
Excellent
August 17, 2017
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Mr. Richard Tedrow
Granbry, Texas

9-day WW2 Bucket List on a Budget review

Camille was fantastic and very professional. As with all groups there are some people who can try your patience. Camille handled it professionally and politely. She is a great asset for Procom tours.

Peter are driver is a magician with the bus. we went to places I never thought he could get the bus in, but he did. I'd ride to hell and back with him because I know he would get me back.

Great service

I loved the tour and I liked the way the bucket list tour lets you get your own lunch and dinner so you can eat or not on your own time schedule.

Details...

Customer service
10.0

Hotel
8.7

Sights
9.7

Guide
9.0

Transportation
10.0

Procom overall
10.0

9.6
Excellent
August 17, 2017
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Ms. Lauren Glass
Pensacola, Florida

9-day WW2 Bucket List on a Budget review

Outstanding job. Kept us well informed.

Excellent, informative tour.

Details...

Customer service
9.7

Hotel
9.3

Sights
9.2

Guide
10.0

Transportation
9.5

Procom overall
10.0

9.6
Excellent
August 17, 2017
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Mr. Richard Craig
Crystal Falls, Michigan

9-day WW2 Bucket List on a Budget review

All were exceptional accomodations

Very moving

Hard to imagine the suffering they endoured

All very knowledgeable and willing to provide additional information. They really made the history come alive.

Outstanding. Very knowledgeable and a great communicator. She kept the group informed and was great keeping to the schedule.

Peter did a fantastic job getting places on time and has great driving skills. Also very helpful loading and unloading luggage.

An excellent tour. Better than I expected.

It was a lot to see in the time allotted but I never really felt rushed. The itinerary was well planned, buses were comfortable, guides were very professional and accommodations were very nice. Met some great folks.

Details...

Customer service
10.0

Hotel
10.0

Sights
10.0

Guide
10.0

Transportation
9.0

Procom overall
10.0

9.8
Excellent
August 17, 2017
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Mr. Jason Weaver
South Sioux, Nebraska

9-day WW2 Bucket List on a Budget review

Very nice cemetery.

The farm tour was one of the highlights of the trip. Talking with the descendant was very personal.

Very interesting. We found the church to be very interesting.

Very good

Didn't have enough time to see it all. To much free time and would have liked to spend to spend more time in the museum.

It was very moving to have a WWII vet lay the wreath on Patton's grave.

The walking tour was great. To much free time for us.

Only because it was very foggy that day. The documentation center would have been more interesting if we were given papers of translation in English.

All very knowledgeable

Yes. Hope to take more.

Details...

Customer service
8.3

Hotel
7.3

Sights
9.2

Guide
9.3

Transportation
10.0

Procom overall
10.0

9
Excellent
August 17, 2017
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Ms. Miriam Blinne
Wake Forest, North Carolina

11-day Normandy to the Bulge review

Our travel consultant was nothing less than fantastic

Very, very satisfied.

Hotel room in Omaha beach was cramped and there were very few electrical outlets. Bastogne hotel was great. Had some trouble checking in in Frankfurt, and had only one wait staff for our dinner there making the service slow. Our waitstaff person made the best of a bad situation. The showers in Europe are not to my liking, but that is not limited to our hotels.

Top rate.

Lunch there was great in a fantastic location.

Fantastic tour guide

Could have used a little more time.

Special guest made it memorable

Our Bastogne special guest made this tour memorable as well.

Wreath laying made it a very, very special event.

Rudy is very, very knowledgeable and passionate guide. Henri was also knowledgeable and had first hand knowledge of events which made it so interesting and, in fact, emotional.

Meals were very good and the variety was fantastic. Only had one main dish which I was not fond of.

Rudy did an excellent job with our group. He was always pleasant and helpful. His tour leading experience was very visible. Charlie is a great bus drive and navigated us through narrow crowded streets and roads with great skill.

Having 16 tour members on a 55 passenger bus was special. In addition, that Mercedes coach was top rate. As I said before, Charlie did a fantastic job.

Top of the line all the way.

Was an interesting and frankly emotional tour. I would highly recommend it to all those interested in WWII history. It was very meaningful experience to be at the locations I had read extensively about with a group of like minded people and great tour leaders.

Details...

Customer service
10.0

Hotel
8.7

Meals
9.0

Sights
9.8

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.6
Excellent
August 16, 2017
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Ms. Jane Levering
Towson, Maryland

8-day Battle of Britain review

Very clean and great meals.

Musty for me...I am allergic to mildew but good to see.

Excellent! Would contact her again.

I would recommend this tour for the great price that includes very good lodgings, food and transportation and tour guides.

Details...

Customer service
7.7

Hotel
10.0

Meals
8.0

Sights
6.2

Guide
10.0

Transportation
9.5

Procom overall
9.0

8.6
Very Good
August 13, 2017
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Ms. Kaitlyn Batchelor
Waynesville , North Carolina

11-day Beyond Band of Brothers review

It was an amazing experience and getting to watch the scenes from the mini series after visiting the sights gave a new impact of the historical significance of the war.

Details...

Customer service
9.5

Hotel
10.0

Meals
8.0

Sights
9.5

Guide
9.5

Transportation
10.0

Procom overall
9.5

9.4
Excellent
August 10, 2017
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Mr. Alex Owen
Marietta, Georgia

12-day Two World Wars review

Tour was very good, I would have skipped Paris and added Bellue Wood.

Details...

Customer service
10.0

Hotel
8.8

Meals
9.0

Sights
8.5

Guide
8.5

Transportation
9.0

Procom overall
10.0

9.1
Excellent
August 10, 2017
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Mr. Phil Manning
Colorado Springs, Colorado

8-day Battle of Britain review

Prior to the free afternoon on the last day hand out the Central London brochure earlier so people can plan their day.

good enough

Not really enough time to explore the Castle.

very impressive

On the warm days a heavy noon meal was a little too much.

good job

the coach was very comfortable and the driver certainly knew how to maneuver it

Very good and I will recommend it to others. A friend is attending the September 2017 tour with his museum.

Details...

Customer service
10.0

Hotel
7.0

Meals
8.0

Sights
9.3

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.2
Excellent
August 8, 2017
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Mr. Jim Kavanaugh
Mundelein, Illinois

8-day Battle of Britain review

I booked extra days at the hotel through Pricom. The hotel staff could not find my reservation. The situation was very confusing to all

Outstanding

Meals were average

Robert is an excellent tour manager. We had a 93 year old veteran on the tour and Robert looked after him like a son.

Amish is an incredibly talented driver!

I plan on another tour in 2018

Overall excellent!

Details...

Customer service
10.0

Hotel
7.0

Meals
6.0

Sights
8.9

Guide
10.0

Transportation
9.5

Procom overall
10.0

8.8
Very Good
August 8, 2017
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Mr. Darren Cummings
Tucson, Arizona

11-day Beyond Band of Brothers review

Everything was very smooth and helpful

once again, no issues. Everything was laid out well

All three met and exceeded my expectations

I could have done with a little less time here and more time in Bastogne, maybe 2 hours or so of free time to roam around Bastogne. I made it to the 101st museum when we had about an hour after lunch, but I could have spent more time in that museum. It's fantastic

A little crowded and busy and I would have liked time in Bertchesgaden

I couldn't imagine having tour guides with more knowledge than the 3 guides we had. I will treasure and value the information I gathered from all 3 of them and I truly hope that I will have the opportunity to meet up with them again

I ate too much, now I have to work it off. It was all fabulous and you couldn't have planned any better meals. I wouldn't change a thing.

Camille was so friendly and helpful and I enjoyed the entire time with her. For being so young, she definitely has incredible knowledge of the places and events that were covered during the tour. I could only hope that when I do the tour again that my next tour guide does as good of a job as Camille. Thank you

Peter was an excellent driver and I appreciate his safe driving and knowledge of where he was going. He too was a lot of fun to be around.

I'll do it again hopefully within the next 5 years. My son is really wanting to go.

I have already recommended the tour to several people that I have talked to since I returned. I have nothing but positive comments about the entire operation

Details...

Customer service
10.0

Hotel
10.0

Meals
10.0

Sights
9.9

Guide
10.0

Transportation
10.0

Procom overall
10.0

10
Excellent
August 7, 2017
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Mr. Matthew Johns
Kirkland, Washington

18-day Normandy to Berlin review

All adequate. Better place in Hamburg would be nice.

Museum should have been built in and included. Guide talked too much here and showed pictures of things inside the museum.

Henri is outstanding.

More time in Berchtesgaden and at nest would be nice.

Great. Yes. Band of Bros portion was excellent and ran well. Third Reich tour had time management issues and was not as smooth.

Details...

Customer service
10.0

Hotel
6.3

Meals
7.0

Sights
8.0

Guide
8.7

Transportation
10.0

Procom overall
9.0

8.4
Very Good
August 4, 2017
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Mr. Richard Mchale
Napa, California

11-day Third Reich review

Steve is a great local guide.

Disappointed that the courtroom was not open, but that was not the fault of Procom.

Excellent

Love the city of Hamburg

Jutta in Hamburg seemed unprepared and in once case when we went to the Flak Tower, it was apparent that she had not prepared for our visit and she seemed to make things up as we went along. I think the sentiment as far as she is concerned was universally the same amount the group.

I think I may have said this last year as well, but it would be better to have more options for each meal. In addition, if someone wants to upgrade their meal at an additional cost, it should be acceptable without any question.

Both Peter and Jonas were phenomenal and a joy to be around.

Eva was fantastic. She had a wonderful sense of humor, very knowledgeable, very attentive to the groups needs. She enhanced the experience a great deal.

The only thing that I would change is to hold to the schedule regarding free time as much as possible, as well as to review the amount of time spent in certain places like the Eagles Nest. We had little time to enjoy the top of the mountain.

Details...

Customer service
10.0

Hotel
8.5

Meals
8.0

Sights
9.6

Guide
8.5

Transportation
10.0

Procom overall
9.5

9.2
Excellent
August 3, 2017
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Mr. Charles Levering
Towson, Maryland

8-day Battle of Britain review

Very thorough. Excellent.

Lots of information. I felt prepared for the trip.

More maps

I loved the Ultra demonstration and explanation and the fact that we were given permission to actually try it out.

Fantastic. She should always use her if you have the chance. Informative. Knowlegeble. Very sociable and caring.

Extremely well organized and planned. No worries. Everything was taken care of.

Details...

Customer service
9.3

Hotel
8.0

Meals
8.0

Sights
7.7

Guide
10.0

Transportation
10.0

Procom overall
10.0

9
Excellent
August 2, 2017
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Mr. Thad Dorsey
San Antonio, Texas

8-day Battle of Britain review

Would have liked more variety of restaurants for dinner.

Driver was outstanding!

Outstanding tour!

Details...

Customer service
10.0

Hotel
7.0

Meals
6.0

Sights
10.0

Guide
8.0

Transportation
9.5

Procom overall
9.0

8.5
Very Good
August 2, 2017
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Mr. Lawerence Darby
Federal Way, Washington

11-day Beyond Band of Brothers review

Very friendly, answered all questions

All hotels clean and neat. Meals provided were very good.

Enjoyed Camille. SHe was very attentive to me since I was older, and have a walnut Allergy. She made sure I was not given any walnuts. Wonderful job all around!

Great job. Excellent driver.

Great job all around

I posted a lot of the trip on my Facebook page. Everyone was impressed with our trip. The complete package aspect of the tour is the main reason I would reccomend it t all.

Details...

Customer service
10.0

Hotel
8.0

Meals
8.0

Sights
9.7

Guide
8.7

Transportation
10.0

Procom overall
10.0

9.2
Excellent
August 1, 2017
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Mr. Charles Levering
Towson, Maryland

5-day Normandy Invasion review

More maps!

The hotel was fine for the price being charged

Very knowledgeable. I would have liked to have had a few maps to refer to while he was explaining diffrent stages of the battle.

Extremely well organized. Excellent communication from the origninal sign up, through the trip preparations and actual tour.

Details...

Customer service
10.0

Hotel
8.0

Meals
8.0

Sights
8.4

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.2
Excellent
August 1, 2017
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Ms. Jackie Swist
Turners Falls, Massachusetts

8-day Battle of Britain review

Exceptional service!

Maybe a map of where we stay so you know where you are in relation to places we are going.

Loved it! Good food, nice rooms, and pleasant staff.

So much to see....

Loved the place!

Surreal to be placed where history was made!

Beautiful!

Best place on the tour! Loved to see the real planes flying!

Great talk by the guide! Such a historical place!!

Phenomenal place. There was SO much to see there! I loved it!!

Ruth was exceptional. You couldn't get any better!! She was so knowledgeable and personable!!

Each restaurant was great! I liked the options and the bit of culture in them!

Robert was terrific! We thoroughly enjoyed his expertise! He was very professional and mature!

Exceptional driving! Those roads are crazy!!

My general impressions of the tour are the things you get to do and visit for the price. Love the all inclusive where everything is done for you but enjoy the experience! I would recommend the tour for the same reasons! Worry free, enjoyable vacation!

Details...

Customer service
10.0

Hotel
10.0

Meals
10.0

Sights
9.7

Guide
10.0

Transportation
10.0

Procom overall
10.0

10
Excellent
August 1, 2017
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Mr. Robert Pellegrino
Fort Mill, South Carolina

9-day American Civil War review

Great job by both

Will be back for another tour

Very happy with all aspects of tour

Details...

Customer service
10.0

Hotel
9.3

Meals
10.0

Sights
9.5

Guide
8.6

Transportation
8.0

Procom overall
10.0

9.3
Excellent
August 1, 2017
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Mr. Eric Heestand
Pemberville, Ohio

8-day Battle of Britain review

Enjoyed the private instruction on the use of the German Enigma Machine. I never thought I would ever touch, not alone be able to type on one.

Very knowledgeable

Anyone that can navigate the traffic and streets of London in a motor coach bus deserves a bonus. Well done!

The tour was well done. Perhaps another 1-2 days could be added so more time could have been spent in central London and would have been nice to see one of the old abandoned US bomber bases near Duxford. I know this trip was previously 7 days in past years. I opted to stay over 2 extra days on my own.

Details...

Customer service
10.0

Hotel
8.0

Meals
8.0

Sights
9.7

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.4
Excellent
July 31, 2017
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Mr. James A. Ubertalli
Hanover, Massachusetts

5-day Normandy Invasion review

Excellent every step of the way!

Top notch!

Perfect location, quiet, beautiful and roomy.

The guide was a great addition and having him along in the bus was terrific.

excellent

The festival and shops were a real plus.

We ran a little short on time but Robert was great at keeping us together!

Christophe Raufe (sp?) was absolutely phenomenal! So much information from many sources and open to conversation too.

Great variety and quality. Especially liked the meal at Omaha beach hotel.

I was a bit skeptical to be on a large tour, as this was my first, but Robert was beyond excellent in every way- personable, a great manger of people and time (not every tour participant is easy to deal with but the group never saw anything but the best of Robert.)

Clean, top level manager, accommodations, food and guides. I generally travel at 5 star hotels and hope for the best service and food and Beyond Band of Brothers met and exceeded my expectations!

Details...

Customer service
9.5

Hotel
10.0

Meals
10.0

Sights
10.0

Transportation
10.0

Procom overall
10.0

9.9
Excellent
July 27, 2017
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Mr. Randy Trowbridge
Tucson, Arizona

11-day Beyond Band of Brothers review

Great work by all.

Kept the information flowing

It would be sad to loose any of these guides.

Ate way too much but did not gain weight.

Knew how to handle the group. Easy to work with.

Peter was great

Great tour. Would like to see a little more free time but there was a lot of places to cram in so I understand.

Details...

Customer service
10.0

Hotel
10.0

Meals
10.0

Sights
10.0

Guide
10.0

Transportation
10.0

Procom overall
10.0

10
Excellent
July 26, 2017
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Mr. Eric Moots
Eureka , Kansas

11-day Beyond Band of Brothers review

Henri was great

a little too much chicken for me. would have liked a little more seafood options but understand not everybody enjoys that

amazing job of driving a large bus in confined places

first structured tour I have taken in a long time. could have spent more time at some of museums in Normandy. Great tour

Details...

Customer service
9.7

Hotel
9.0

Meals
9.0

Sights
9.1

Guide
8.7

Transportation
10.0

Procom overall
10.0

9.4
Excellent
July 25, 2017
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Ms. Kim Villella
Chandler, Arizona

12-day Two World Wars review

The hotels were very comfortable, clean, and safe. They had all of the amenities needed, and were in great locations for our needs.

While this was interesting, it didn't really seem to fit into a WWI & WWII trip.

This was the most beautiful and moving experience of the trip. And our local tour guide, Rudy, was an amazing wealth of knowledge and personality.

The entire time in Normandy was outstanding.

Beautiful but so crowded.

Our guides did a great job. My only "criticism" of Jeanne in the Holland museum was that she didn't want us to wander off and look at things that interested us. She wanted us right in front of her listening to her story of everything. While that is OK, that didn't leave us any chance to see other items that were of more interest to us personally. She literally came and rounded us "roamers" up to get us back in front of her. We were usually just a few meters away from her, but she didn't allow that! Rudy was by far the best, most interesting with facts, and he was also great with the 13 year old boy who was on our tour. He really made that young guy feel included and special that day.

Great food and a LOT of it!

The small bus we had was great for some of the narrow roads, but the seats were NOT comfortable on those long travel days. Also we had WIFI troubles on a couple of those long days. And when the WIFI did work, it would only let you on it for about 15 minutes, then you'd get bumped off for being out of data for the day. It was nice having the DVD and movies on the long travel days, but not sure how well the people in the back of bus could see the screen.

This was our first ever multiple day tour. Everything went really well. If there was any type of hiccup, our tour manager, Rudy, handled it with ease. There was never any issue with that. At museums we had entrance tickets and avoided long lines. Our local tour guides shared so much with us that we would never have known if we'd traveled by ourselves. It was a smallish group that got along great. We all learned quite a bit while enjoying the sights of many beautiful European cities. Kudos to everyone at Procom. We're already looking through the book for potential next trips!

Details...

Customer service
10.0

Hotel
9.0

Meals
9.0

Sights
9.2

Guide
8.5

Transportation
8.5

Procom overall
10.0

9.2
Excellent
July 22, 2017
profil
Mr. Eli Brinkman
Marietta, Georgia

12-day Two World Wars review

Rudy was an amazing guide and from what I have heard procom was very easy to book with.

Rudy was great and all of the local guides were great and the information was sometimes a bit over whelming due to the amount of information coming at you so fast.

Rudy was an amazing guide and I would tour with him again. this was the best trip in my life.

it was so very interesting and I learned so much on the tour. if you are looking for a history tour with some amazing sightseeing thrown in this is definitely the tour for that.

Details...

Customer service
10.0

Hotel
10.0

Meals
10.0

Sights
9.9

Guide
6.7

Transportation
10.0

Procom overall
10.0

9.5
Excellent
July 21, 2017
profil
Mr. Bill Malesich
Simpsonville, South Carolina

12-day Two World Wars review

Overall I rate the tour an "A". I would recommend as traveling with group, the local guides are available and we saw many battlefields, many cemeteries and museums which would be difficult to locate, PLUS in group we skipped long waiting lines.

Details...

Customer service
8.7

Hotel
9.6

Meals
8.0

Sights
8.1

Guide
8.7

Transportation
9.0

Procom overall
8.0

8.6
Very Good
July 19, 2017
profil
Ms. Sherry Williamson
Aiken, South Carolina

5-day Normandy Invasion review

The Hotel Mercure was very nice. The breakfasts and dinners were very good and service was excellent. I enjoyed the Espresso in the mornings. I am very short, therefore the bathroom mirror was positioned too high for me to see to put on makeup. This was not a problem for most people I am sure. Also, the tub/shower was high making it difficult to get in and out of the shower. This was not a problem for me but I could see how it would be for others. Our room #6 was the first room on the right behind the desk. The lounge was nearby and there were several noisy groups late into the night enjoying themselves. At one point my husband went out into the lobby area in his shorts and asked for them to be quiet. I would not recommend this getting #6 for this reason. The grounds and service at the hotel were very nice.

Rudy was an excellent guide. He was full of interesting facts as well as being quite funny.

All meals were very good. The only negative would be that the pork chop on the final night was a little tough. Service was great.

Robert did a wonderful job keeping us all together and informed. It is quite a job to keep 29 adults in line. Robert was also very well informed. I can tell that he has done his homework.

Charlie amazed me how he could maneuver the bus in tight places and he was always careful.

Excellent. I have recommend this tour to others I know that are interested in a comprehensive D-Day tour. There are others but this is by far the most well run.

Details...

Customer service
10.0

Hotel
8.0

Meals
9.0

Sights
9.5

Guide
10.0

Transportation
9.5

Procom overall
10.0

9.4
Excellent
July 18, 2017
profil
Mr. Timothy McElheney
Elk Grove, California

9-day American Civil War review

Would highly recommend and want to go again!!!

Details...

Customer service
9.5

Hotel
7.3

Meals
7.0

Sights
8.8

Guide
8.3

Transportation
8.0

Procom overall
10.0

8.4
Very Good
July 17, 2017
profil
Mr. Fred Horowitz
Lebanon, Pennsylvania

12-day Two World Wars review

Nikki Montgomery was very helpful

Excellent choice of hotels - all very well placed in the city

thought the first tour of the site was better

Unfortunately the guide had a difficult accent and spoke too fast

all very good especially the gardens

The guide on the WWI sites was excellent - all three days

Been there before and thought the gentleman docent was very good this time

outstanding tour guide despite the heavy rain

the fact that we had tickets in advance was a real plus for the tour group otherwise a very, very long wait. congrats to Procom!!

Each of the guides was knowledgeable and fun. Excellent choices except for Ange in Paris who was adequate, but not up to Procom standards.

I would rate the meals even better than last tour. The meals were outstanding!! The selection and choices could not have been better. Procom has set a very high standard for meals on the tours that may be very hard to match by other tour groups.

very comfortable coach. adequate stops for breaks and the driver was outstanding.

Service and cost of the tour cannot be beat!! I highly recommend this tour or my previous tour as of very high quality and an extraordinary bargain given what you receive and the cost of travel today. Great hotels, outstanding meals and no expense was spared even when things came up for which there were extra expenses. For example, the Gardens of Versailles were an extra cost to Procom, but without hesitation, Rudy paid the extra fee because the Gardens were extra on Saturday. That to me was the kind of extraordinary service that Procom provides.

Best value in travel!

Details...

Customer service
9.7

Hotel
10.0

Meals
10.0

Sights
8.6

Guide
9.3

Transportation
9.5

Procom overall
10.0

9.6
Excellent
July 17, 2017
profil
Ms. Norma Pellegrino
Fort Mill, South Carolina

9-day American Civil War review

excellant

very satisfied

out of the 3 hotels, the Hyatt was the best. food was good. bar was good. nice large room and excellent staff.

not enough time to view the entire museum

lots of info given. walking should have been slower.

enjoyed Harpers Ferry. Great guide.

Very good. Great guide.

Bull Run sounded one sided at times. All in all good.

Loved it.

Way to much walking. S/B less than 1 hour.

Excellent.

Very moving. Learned alot.

Amazing.

A little hot, but loved every minute of it.

Enjoyed.

Interesting but depressing

Too much walking. we skipped it.

Excellent

Very good. But very hot to do extensive walking.

Great

Should have had trolleys for the group. Too long of a walk.

Very knowledgeable,but needed roller skates to keep up with him.

great job

great job

her first time. did awesome.

the best

great job...a bit too long winded.

knew his stuff..but went fast and pushed his book too often

hotel food was good. bus boxed lunches were a bit uncomfortable to eat without a fold down try. restaurant meals excellent.

great job and informed. they took good care of us and always available to call if needed.

Bus needed eating trays and or cup holders. and more leg room. the driver had tough traffic situations which caused alot of stop and go. he was very personable.

very satisfied

Being my first tour, I would recommend it because of what I learned, how I was treated and excellent guides.

Details...

Customer service
10.0

Hotel
8.7

Meals
8.0

Sights
8.7

Guide
8.3

Transportation
8.0

Procom overall
10.0

8.8
Very Good
July 15, 2017
profil
Mr. John Nepolitan
Pearl River, New York

5-day Normandy Invasion review

Loved the my trip page everything was in 1 spot

would have been nice to stay in town, but after long days out it was nice to come back to a very quiet location. Hotel was great

unreal the amount of info but at times maybe went on a little to long

never ate so well. I am a very plain and picky eater and was a little worried about the food before the trip but everything was perfect. Cannot believe how good everything was at each meal

she was very much on top of everything. When the pick up bus was going to be a minute late she called to make sure I did not panic (great touch), when i emailed her a question 1 night after we got back could not believe how fast she got back to me. Kept the group together, moving, informed without being pushy. Great job

Bus was always clean and well stocked with water. wifi worked great and cannot believe how he was able to drive and park that bus along those narrow streets

The tour was great and I already have told others about it and recommended it

Details...

Customer service
10.0

Hotel
10.0

Meals
10.0

Sights
10.0

Guide
9.0

Transportation
10.0

Procom overall
10.0

9.9
Excellent
July 14, 2017
profil
Ms. Donna Lehigh
Union Bridge, Maryland

9-day American Civil War review

Extremely satisfied!

Would have liked more time but I live close enough to return.

Didn't see or hear any ghosts. haha

Would have stayed here all day.

I'd give Jim 10 stars!

My favorite!

Enjoyed the variety of food.

Very well organized and flexible!

This is one of my favorite tours. You aim to please, provide excellent service and know how to have fun.

Details...

Customer service
10.0

Hotel
10.0

Meals
10.0

Sights
10.0

Guide
10.0

Transportation
10.0

Procom overall
10.0

10
Excellent
July 13, 2017
profil
Mr. William Almany
Cerritos, California

5-day Normandy Invasion review

Rudy was very well informed and had a very pleasant was of presenting information. He seemed to enjoy his work and he took time to answer all questions.

Robert was very attentive to everyone's needs and made sure we all had what we needed to get the most out of the tour.

The tour was very comprehensive and I would recommend it to anyone who is interested in WWII.

Details...

Customer service
7.0

Hotel
10.0

Meals
10.0

Sights
9.5

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.5
Excellent
July 12, 2017
profil
Mr. Elbert Bostick
Westwego, Louisiana

9-day American Civil War review

everything was professionally planned out and we not only will recommend to others but my wife and I are doing another tour ourselves

Details...

Customer service
10.0

Hotel
10.0

Meals
8.0

Sights
9.9

Guide
9.1

Transportation
10.0

Procom overall
10.0

9.6
Excellent
July 12, 2017
profil
Mr. Claude Christ
Tulsa, Oklahoma

11-day Beyond Band of Brothers R&R review

Hotel Mercure had small room and bath, but great setting.

The short, unplanned side trip to the Bois-Jacque foxholes of Easy Company was the highlight of the trip!! Thanks RUDY!!!

Christophe was UNBELIEVEABLE!!! So much information. Vincent was good, just hard to understand sometimes.

Food was fantastic, except for burgers. I guess European chefs do not know what "medium", "medium-well", or "well done" mean.

Rudy needs at least 10 stars!!!! By the way, Rudy, the beer you helped us choose for my son is sold here too! LOL He loved it! Thanks!!!

Our driver was amazing! I still don't know how he did that all with that big bus.

Great plan, great time and too much fun!! Thanks!!!

Rudy got us in the right places at the right times to miss the crowds. Restaurants and food were fantastic. Free time was more than enough, and hotels were comfortable. Would do it again in a heartbeat if we didn't have to fly 10 hours to get there. I would recommend Procom for this kind of tour.

Details...

Customer service
10.0

Hotel
9.5

Meals
9.0

Sights
9.9

Guide
9.8

Transportation
10.0

Procom overall
10.0

9.7
Excellent
July 12, 2017
profil
Mr. Steve May
Louisville, Kentucky

9-day American Civil War review

Hotels were great except the food service at the Hilton Garden Inn Gettysburg They didn't seemed prepared of r a large group.

Great museum Wish we had more time there But understand we had other area to see

Great tour guide

Great tour guide

Great tour guide

It was ok Nice ghost guide

Awesome!!

amazing

Great guide I wish we would of had more time to see Culps hill and Devils den

great

Not enough time

Awesome Guide!! Very Informative

Great

very good

Great to see I served 25 years in the Air Force/ Air National Guard

Wish we could of seen Robert e Lees old home

Details...

Customer service
10.0

Hotel
9.3

Sights
9.9

9.7
Excellent
July 12, 2017
profil
Ms. Deborah Esposito
Narrabeen ,

9-day American Civil War review

everyone was absolutely awesome

very satisfied again all was awesome

all meals were excellent

Both ladies were fantastic well organized friendly and just overall fantastic.

I was very impressed with the tour and I am extremely happy I chose this tour to do. yes a hundred times I would recommend this tour

Details...

Customer service
10.0

Hotel
10.0

Meals
10.0

Sights
10.0

Guide
10.0

Transportation
10.0

Procom overall
10.0

10
Excellent
July 12, 2017
profil
Mr. Ridge Taylor
Lake Oswego, Oregon

9-day American Civil War review

Niki is great!

Satisfied but there were some minor changes from the advance itinerary we were provided. We assumed since this was the first time out on this tour it was merely some debugging.

Hard to see it all with the time allocated but what we did see was great.

Three stars only because of the guide

Really a lot to learn there. The guide was a little choppy but very informative!

Great guide.

Liked the guide

Fun spot. The guy that took us through was a great story teller.

The circular painting / theater was stunning!

Gar, our guide, was far in away our favorite guide. He whetted the appetite to learn more.

Very patriotic and historically interesting. The displays and information booths were terrific.

Battle of the crater and Terence warfare was the highlight. Really good guide.

The White House of the Confederacy was very interesting.

The guide seemed more interested in talking about himself.

A little choppy but very informative

Stunning!

He seemed more interested in talking about himself. Arlington could not have been diminished even by Jim.

Dual exit doors would have made a big difference but Niki explained they basically don't exist there. Seatback pockets for storage and tray tables for lunch would have been huge. The driver's technique was concerning. On the gas, on the brake, on the gas, on the brake, tailgating. It appears the man across from us was getting motion sickness. On a positive, the driver was really good in tight spaces for sure.

Really good. I never give 5 stars on a question like this because I always think there is room for improvement. Plus, if you sold T-shirts I could go 4-3/4 stars!

Terrific. I would recommend your tour because you work so hard trying to improve. It shows.

Details...

Customer service
10.0

Hotel
7.7

Meals
5.0

Sights
7.9

Guide
6.6

Transportation
5.5

Procom overall
8.3

7.3
Good
July 11, 2017
profil
Ms. Betty Bostick
Westwego, Louisiana

9-day American Civil War review

The bus lunches were tasty but a tray similar to the ones on a plane would have been very helpful. It was difficult to manage everything with 2 people so close to each other.

Extremely helpful, patient, and thoughtful

Well planned and have already talked it up to several friends. I thought I was knowledgeable about the Civil War but realize now that I had only scratched the surface. Great for all ages.

Details...

Customer service
10.0

Hotel
10.0

Meals
10.0

Sights
9.3

Guide
8.3

Transportation
10.0

Procom overall
10.0

9.7
Excellent
July 11, 2017
profil
Ms. Mary Joyce Tyler
New Windsor, Maryland

9-day American Civil War review

Outstanding customer service. So nice to talk with.

Your ' My Trip Link ' was incredible. I have never experienced a company that included so much helpful information that prepared me for a trip. Getting to read about the other folks that were going on the tour was an awesome bonus.

Really enjoyed the warm welcome we received on our arrival to all of the hotels! Very clean and spacious rooms. I was so overjoyed that the hotels were so quiet.

They were both the most knowledgeable, polite, dear tour managers I have EVER had on any trip I have ever taken. They were always willing to answer any question, and, they always made sure myself, and all of the other folks on the tour, were enjoying themselves.

He always got us to our daily tour destinations on time ( 5 Stars ). The only comment to give him a 4 star rating was that he seemed to always hit the brake a little harder than needed, therefore, causing a jerk forward in our seats, and some things to fall on the coach floor.

Extraordinary!

Procom is the most professional company I have ever traveled with. You get exactly what you pay for. You really care that everyone on your tour will receive the best possible experience. You have impeccable planning, and all anyone needs to do is enjoy yourself, with all that the tour offers.

Details...

Customer service
10.0

Hotel
10.0

Meals
10.0

Sights
10.0

Guide
10.0

Transportation
9.0

Procom overall
10.0

9.9
Excellent
July 11, 2017
profil
Mr. Calvin Kirchhoff
Spring Branch, Texas

11-day Beyond Band of Brothers review

Very satisfied

Bastogne was the best

Charlie was the BEST

Awesome. And yes I will

Details...

Customer service
10.0

Hotel
10.0

Meals
10.0

Sights
10.0

Guide
10.0

Transportation
10.0

Procom overall
10.0

10
Excellent
July 11, 2017
profil
Mr. Timothy Miller
Chandler, Arizona

9-day American Civil War review

Starting to sound like a broken record, but Niki and her team have always given me honest, straightforward answers to my questions.

Wish the Hyatt Arlington hotel had had a pool.

Needed more time to visit here.

So much to see. So much history. Loved the walk.

Would have preferred to walk the town as the story unfolded instead of sitting in the firehouse.

Seeing the setting for this battle was very interesting, but it was hard to keep up with all the attacks. Needed more visual aids.

Same comments as the Antietam National Battlefield.

I love Jennie's story in the midst of all the death and destruction.

This was fun. But I would have preferred to do something else.

The 360-degree painting was a really neat highlight of this stop.

To me the story of the battle for Little Round Top and the heroics of Chamberlain's men tells you about all you need to know about what happened at the Battle of Gettysburg.

This was interesting to see, but I would have preferred to see ground troops do battle. Really enjoyed what we heard and saw at the tent exhibits.

So, so.

Wow! The story of the crater and the building and use of the trenches was a highlight of this tour.

Another great stop. The part I enjoyed most was visiting the small cemetery at the top of the hill. Some very interesting stories.

Too much walking to see so little.

Six stars!! What can I say? I'm retired Air Force. Beautiful memorial.

This was interesting, but way too much walking.

Great meal stops. Especially liked the restaurant in Gettysburg.

Would have preferred a driver with some personality, but his job is to safely take us from point to point. And that he did.

Excellent. Love the company. Love the people. Hope to take many more tours with them.

I love the story of the American Civil War. Very hard to believe this was took place in the United States. Procom did an admirable job of painting a complete picture of the war. During the long bus rides I would have liked to hear more of the history leading up to the war. Starting with the creation of the Constitution.

Details...

Customer service
10.0

Hotel
9.3

Meals
10.0

Sights
7.2

Guide
7.4

Transportation
9.5

Procom overall
9.0

8.9
Very Good
July 11, 2017
profil
Mr. Ron Benson
Merry Point, Virginia

9-day American Civil War review

As a Civil War novice, I was unaware of the importance of the Petersburg battle.

A required stop.Thanks.

Liked the humor. Did not like the "war stories" and Bush bashing.

Ditto above.

Adequate.

You packed a lot of info into a short time frame.

Details...

Customer service
10.0

Hotel
9.0

Meals
8.0

Sights
8.6

Guide
8.3

Transportation
10.0

Procom overall
10.0

9.1
Excellent
July 11, 2017
profil
Mr. Michael Harrington
Corpus Christi, Texas

11-day Beyond Band of Brothers review

Would like AC in all hotels

Awesome!

Charlie was an exceptional drive and help

Thorough. Good: price point, food, comfort, and assistance

Details...

Customer service
10.0

Hotel
9.3

Meals
10.0

Sights
10.0

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.9
Excellent
July 11, 2017
profil
Mr. Ken Bench
Vine Grove, Kentucky

9-day American Civil War review

Love Cassie Scales!!!

Wish we had had more time

Excellent

More time with more maps, less photos of generals

More maps and less photos. Needed more info on 2nd Manassas

It was entertaining and more historical but the guide was good

A truly hallowed place!!!

Great place. Not much on Culp's Hill and Spangler's Spring

Interesting but could have been skipped

Needed more time

Too bad no photos in White House

More time to see more VIP grave sites

Spent too much time on his resume. :)

Difficult to hear

This guy was the best with a good sense of humor

Same as above and too rushed

Excellent food. Still looking for Caesar salad, okra, and decent grits

Debra did a good job overall. But, at times, she seemed more interested in time rather than letting group view items.

Driver did a great job working through heavy traffic

I think this tour should be longer - perhaps 11 days. We were left hanging on too many sites because of time.

Details...

Customer service
9.5

Hotel
10.0

Meals
10.0

Sights
8.7

Guide
8.0

Transportation
10.0

Procom overall
9.3

9.4
Excellent
July 10, 2017
profil
Mr. Thomas Brownrigg
Sauk City, Wisconsin

9-day American Civil War review

Didn't live up to my expectations.

Great guide.

Very worthwhile stop.

Not long enough. I would have liked more stops for photos(Lee & Meade hdqrs, Devil's Den,etc. Guide was very good however.

This most certainly did not live up to my expectations. I expected hundreds of re-enactors on the field with more artillery.

For me, this was the real highlight of the trip. Getting to meet some of the behind the scenes folks that make these tours possible.

It's a bus. What are you going to do? I missed the second exit available on my Normandy trip.

This is a fabulous trip for anyone interested in civil war history with a big added bonus of Washington DC highlights.

Details...

Customer service
8.5

Hotel
7.7

Meals
8.0

Sights
6.7

Guide
7.7

Transportation
7.0

Procom overall
9.3

7.8
Good
July 10, 2017
profil
Ms. Robin Batchelor
Waynesville , North Carolina

11-day Beyond Band of Brothers review

Robert was fantastic! Knowledgeable, went beyond expectations with experiences not mentioned on itinerary. Met individual requests without compromising group. Excellent!

Charlie was incredible! Maneuvered the coach through narrow streets and made it seem easy. Provided umbrellas to entire group! Fun during meals and evening activities!!! Together, Robert and Charlie were the "dynamic duo"!!! They made the trip fun!

The tour was fantastic! Great itinerary, experiences that we would never have had without local guides. Loved the fact that everything was included. Most important, our tour manager Robert and driver Charlie went beyond expectations to make our tour memorable!!!

Details...

Customer service
8.0

Hotel
7.3

Meals
8.0

Sights
9.6

Guide
8.5

Transportation
9.0

Procom overall
9.5

8.6
Very Good
July 10, 2017
profil
Mr. Robert Dehle
Spokane, Washington

11-day Beyond Band of Brothers review

They were wonderful to work with.

Great rooms and the service was awesome!

It was fantastic that the guides were able to meet my request to visit La Fiere bridge! Great service.

The Canadian guide was awesome!

I enjoyed how the guide, Robert , was able to arrange for us veterans to do a wreath laying ceremony!

So amazing to see how close the different sights were together.

They were all very knowledgeable and helpful with every question. It was a true pleasure.

Very delicious, and plentiful!

Robert was FANTASTIC!!! We was funny, organized, informative, and super friendly all the time!

Charlie is super skilled! As someone who has driven semi trucks for 36 years, I was impressed with his skill at maneuvering that bus in some really tight spots. Charlie was always friendly and helpful.

The whole experience was very pleasurable from signing up too the whole trip experience. I will highly recommend your tours to my friends!

Details...

Customer service
9.0

Hotel
10.0

Meals
10.0

Sights
10.0

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.9
Excellent
July 8, 2017
profil
Mr. Thomas Nelson
Marston, North Carolina

11-day Beyond Band of Brothers review

Ability to provide me information and aided in paying in payments. They provided a travel agent that understood their travel arrangements.

All hotels were great better than I had expected. The rooms were very comfortable and internet worked great at all locations.

They were very knowledgeable and always provided great background information to sites that we were visiting.

Food was excellent and provided opportunities to try new meals. Loved the variety and was never the same. Loved being able to have opportunities to try the wide varieties of wine and beer.

Always worked to find ways to work out problems and ensured that everything was ran smoothly.

Very professional and organized it provided a great flow to the tour. It made it all come together with the events of the war. I would recommend people to the tour due to the great sites, opportunities to see great sites, food, and hotels.

Details...

Customer service
10.0

Hotel
10.0

Meals
10.0

Sights
10.0

Guide
10.0

Transportation
10.0

Procom overall
10.0

10
Excellent
July 7, 2017
profil
Mr. Johnny Pitts
Waxahachie, Texas

11-day Beyond Band of Brothers review

I spoke with Deborah on quite a few OK Asians and she was more than helpful in every way possible.

I would have liked a little more detail about exact places and times I would be able to shop for souvenirs. Due to the days of our trip we were in Munich and Bastogne during a weekend and the shops were all closed. I would really like to have bought more souvenirs.

We thoroughly enjoyed being at Utah Beach. Robert and Rudy and the driver Charlie were very educated in their positions, and we were given tons of information that we never knew. But it was not too much information to take in, it was an awesome site.

While visiting Omaha beach we had an awesome lunch, Robert and Rudy again were very knowledgeable. Our driver Charlie was exceptional in navigating. I would recommend Procom tours to all of my friends.

We were given an awesome time at Juno Beach, we even met a visiting veteran from Gold Beach who was there taking the tour. It was very emotional for him and for myself as a disabled veteran. We could not have asked for a better time and more thorough information. We had plenty of time to see the sights.

We really enjoyed the Pegasus bridge memorial, I have seen movies about this particular raid and to get accurate information and see the site was very moving.

Well at the battlefield tour I actually stood in a foxhole where I am certain someone died, I actually know the names on the memorial for those that died in the forest outside of Foy. So being a combat veteran combined with knowing those names and standing in that foxhole was very emotional for me. I was touched in a way I don't think I will ever be touched again. This part of the tour meant more to me than I can explain in a few words.

Riding around with Henry giving us accurate account of the battle and separate individual skirmishes throughout the battle of the bulge was very enlightening. There were so much more going on then I actually knew and I was very delighted to learn as much as I did from him.

I have been looking at this museum on its website and Google earth for the last two years and to be there in person was no comparison. For me it is a very how loud place.

At the Luxembourg American cemetery Robert set up a wreath laying ceremony for myself and the other three veterans on the tour. I'm sure in my wife's pictures she got close-ups of my tears. To know that something solemn happened to me in that cemetery where General Patton is buried is something I will keep with me the rest of my life.

We learned so much about the atrocities and the real purpose the camp was built from Henry.

We really enjoyed walking around with a German interpreter Robert going to all of the important Nazi places in Munich. As I said it would have been a little nicer to have a little more time to shop and a little less time writing six hours on a bus to get there.

The day we went to the Eaglesnest in tailed more sites then we thought we would see. Everything we learned and all the sites we seen were more than we could have hoped for. Again it would have been nice to have a little more time for souvenir shopping.

Henry spoke a little fast and Robert walked a little fast but other than that they were very thorough and very good at what they do. I really enjoyed the tour guides.

I ate so much different types of food that I do not usually eat and as far as I'm concerned most of it was great. There was one place that had escargot but it was not served properly so I did not even try to eat it. It was cold. But everything else was amazing.

Our tour manager had an answer for every question and if he did not have the answer readily he found out ASAP. He tended to our every need and we did not have to bother with the hotel service at all. He made sure to give us plenty of information about where we needed to be and when and for how long. He has a great sense of humor and is a very good young man, he is very good at his job. One night he even hung out with us as we walked through Bastogne. So he did not feel like he was management and we were customers he was just one of us and that was very good on his part as being friendly with his tour group.

On the website it gives the impression that every passenger will be able to charge his or her own device, so it was just a little disconcerting to find out everyone had to share three plugs. The air could have been a little better but overall we were very comfortable. As far as our driver Charlie I cannot say enough positive things about him. We felt safe the whole time we were driving with him, he took that bus places I could not get my car and he did it safely. Because of his driving we did not have to walk as far as some other coaches that we were sure their drivers could not get where Charlie did. He ate at the tables with the rest of us and did not act like an outsider or just another employee, he had an awesome sense of humor and I highly recommend him and his services.

I can only say that I thought the services were very professional, I will definitely feel good about recommending Pro come tours. From the moment I booked the tour until Robert ordered us a cab to leave the hotel in the early morning hours I was truly satisfied.

My impression is that this is a very well thought out and informative tour of a World War II invasion and battleground assessment. My wife and I learned quite a bit of information and were corrected on somethings that history has shown to be incorrect. I will definitely recommend Procom tours because they are totally inclusive and the price is very reasonable compared to other tours.

Details...

Customer service
10.0

Hotel
9.3

Meals
10.0

Sights
10.0

Guide
10.0

Transportation
9.5

Procom overall
10.0

9.8
Excellent
July 7, 2017
profil
Ms. Deborah Crovetto
Poplarvillle, Mississippi

18-day Normandy to Krakow review

It would have been good to know which countries had pay tiolets so that I could make sure I had the correct currency when I got there

No A/C in Bastogne and No mini fridge in Krakow

Had less to do with WWII than any other place - too touristy

Steve was a little rough on us - too much walking

I thought the food was great. I really liked the cultural restaurants we visited along the way, much more than the hotel restaurants.

The tour managers were great. They were not only entertaining, but they were very concerned with our needs, wants, etc. Great job to both of them !!!!!

I saw so much. I loved that everything was included and the days were filled with so many things to do. Awesome trip !!!!!

Details...

Customer service
10.0

Hotel
8.7

Meals
8.0

Sights
9.4

Guide
8.3

Transportation
8.0

Procom overall
10.0

8.9
Very Good
June 30, 2017
profil
Ms. Brenda Christ
Tulsa, Oklahoma

11-day Beyond Band of Brothers R&R review

We loved the view of the Hotel Mercure, however the layout of the room wasn't the best. For instance, the bathroom had a heater in it right in front of the toilet and because my husband is tall, he had to sit almost sideways to have room for his legs. We were also on the 2nd floor so where the roof line fell, there was an angle on the ceiling where we kept hitting our head. Other than that, we really liked the location.

Absolutely loved this place

All of the guides were very knowledgeable and friendly.

I happened to select a vegetarian diet not that I can't eat meat, but I'm not fond of most types. The selection for the vegetarian plate wasn't great in most of the locations - it was either fish or salad. However the taste of the food was very good. Would have been nice to have a little better selection as I only remember one restaurant that actually offered vegetables. Most offered meat and potatoes.

I can't say enough good things about Rudy. This young man did a superb job and was constantly making sure everyone was okay and having a good time. He was a sweetheart to be around and we really enjoyed our time with him. Can't think of a single thing I would want him to change.

Mr. D was amazing

Given that we don't get to Europe on a frequent basis, this tour covered everything a WWII fan would want. It is a really busy trip and for people my age it can be a little bit taxing as we were always on the go. However we enjoyed everything we got to see and do and I felt that the price was very fair. It was very nice to have an all inclusive package so that we didn't have to worry about anything.

Details...

Customer service
10.0

Hotel
8.2

Meals
9.0

Sights
9.9

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.6
Excellent
June 22, 2017
profil
Mr. Shawn Mihal
Greensburg, Pennsylvania

11-day Beyond Band of Brothers review

My wife dealt with the consultant, she was very pleased.

For Utah and Omaha we had Christoph as our guide. He did a fantastic job in explaining what happened there. He was very detail oriented and was always willing to answer questions.

Arromanches is a beautiful town. It was amazing to see the remnants of the artificial harbors.

We really enjoyed the museum and original Pegasus Bridge.

A very enjoyable museum, the displays were every well done and the exhibits exceeded expectations.

Steve made Munich very memorable, he was truly and expert on the area in which we toured.

This was the perfect way for the trip to draw to a close. The sights were amazing.

I was totally blown away by the wealth of knowledge possessed by our guides. The only reason I gave Jean-Luc 4 stars was that he was at times hard understand due to English not being one of his strong suits.

There was a great deal of variety. The meals mainly consisted of local cuisine which was what I was hoping for.

Robert did an excellent job keep the tour moving smoothly. If there were any problems along the way we never knew it due to the way he handled things. Robert included some very nice personal touches that helped make the tour memorable.

Peter did a great job driving a huge vehicle in some of the most challenging conditions I have ever seen. I never felt nervous having him behind the wheel.

I came away from the tour very impressed. I was concerned about the cost going into the tour. Afterwards I feel that it was totally worth it. It was a stress free tour and I learned so much.

Details...

Customer service
10.0

Hotel
10.0

Meals
10.0

Sights
10.0

Guide
9.5

Transportation
9.0

Procom overall
10.0

9.8
Excellent
June 22, 2017
profil
Mr. James Miller
Woodridge, Illinois

18-day Normandy to Krakow review

Great local guides and very comprehensive tour of WWII sites

Details...

Customer service
10.0

Hotel
6.8

Meals
6.0

Sights
9.8

Guide
10.0

Transportation
10.0

Procom overall
9.5

8.9
Very Good
June 21, 2017
profil
Mr. John Marshall
Midland, Texas

18-day London to Berchtesgaden review

I have NEVER had so much assistance and good information prior to a tour. Your staff for setting up the tour, adding hotel nights, etc., was truly exceptional.

You are the best organized and most informative of any tour company I have used in the USA, or abroad. The my tour site was just super.

One very minor - when we have a long driving time, tell us when we will have a restroom break, before we start. They did this some times, but not all. we know it may not be exact, but close estimate helps. Also, was not clear about how to access wifi on bus. When we joined in Normandy, those who had been picked up in Paris had been informed, but we were not. Also, did not receive that info on the Battle of Britian part.

Only issue with Bastogne was lack of AC. BUT, also know that is the norm for a lot of European hotels, so might not have been an option for tour company.

Outstanding in every way.

Excellent. Did not know it existed.

Great guide while there too!

A must see place.

Great local guide. Very impressive.

Lot of walking but worth it.

One reason I chose this tour.

Incredible.

Could not rate - was ill that day.

A huge must see.

Great to finally see this!

Super

Brought Band of Brothers to real life!

Sitting on fake logs in final video area was very painful.

Emotional day here.

No one knew which direction to go when got off elevator. I finally gave up because everything was just another restaurant.

The guides were incredible. So much knowledge. Hearing devices did not always work.

Inclusion of all meals was a deciding factor in selecting Pro Com. Just great.

Very very well organnized. Knowledgeable. Easy to approach.

Great service.

Tour was great. Staff in your office prior to tour, answering questions, etc., were fantastic. Tour was everything I had hoped for and more. Could not always hear guide while on the bus, which was disappointing. Also, never provided access to wifi, which was frustrating. Yes, definitely recomment the tour - already have to multiple people. Each stop was great and should be included. Local historians were awesome. Loved how the historians also had pictures of places/people/events and then showed us how we were standing in the exact same place. Also brought to life the people they highlighted at the cemeteries.

Details...

Customer service
10.0

Hotel
9.5

Meals
10.0

Sights
9.7

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.9
Excellent
June 21, 2017
profil
Mr. Joshua Boyett
Henderson, Texas

11-day Beyond Band of Brothers review

Excellent customer service

I was very informed

The only thing I would recommend is having a hotel with a washer and dryer

The tour was great but I think I would've spent my time at another historical location that wasn't so heavy.

Would have been nice to stay a longer at the Eagles Nest. I felt rushed. Having lunch there would've been great!

Excellent meals!

Robert was very efficient and accommodating. Excellent tour manager.

This tour was put together extremely well! Excellent accommodations, food and tour guides. Everything ran extremely smooth and efficient. Our tour manager did everything in his power to facilitate us and make us satisfied and comfortable.

Details...

Customer service
10.0

Hotel
10.0

Meals
10.0

Sights
9.8

Guide
7.8

Transportation
10.0

Procom overall
10.0

9.7
Excellent
June 21, 2017
profil
Mr. Peter Taylor
San Jose, California

18-day Normandy to Krakow review

Overall very pleased, think that one death camp was enough to see. I would recommend the tour and have received several requests from friends about my trip. Having a post trip party next weekend

Details...

Customer service
9.0

Hotel
7.8

Meals
8.0

Sights
8.0

Guide
7.7

Transportation
9.5

Procom overall
10.0

8.6
Very Good
June 20, 2017
profil
Mr. Ryan Moser
New Castle, Colorado

11-day Beyond Band of Brothers review

Five stars does not do Robert justice...

Everything was taken care of efficiently and professionally. Great Job!

Details...

Customer service
10.0

Hotel
10.0

Meals
10.0

Sights
10.0

Guide
10.0

Transportation
10.0

Procom overall
10.0

10
Excellent
June 19, 2017
profil
Ms. Deborah Gold
New York, New York

11-day Beyond Band of Brothers review

excellent

all of the guides were so knowledgeable and pleasant. i enjoyed their stories, some which were personal.

The beep stew and fish dishes were not up to par. Belgium really needs to learn how to cook bacon!

Robert was the best. He kept us all ready for the events. Pleasant, knowledgeable, attentive to all of our individual needs and he's adorable. Truly caring and making more than just an effort to see that we had the best experience with this tour.

Peter was an amazing driver. He could really handle that motor coach.

The tour is complete from transportation, hotel, food, tour guides, etc.

Details...

Customer service
10.0

Hotel
8.0

Meals
7.0

Sights
10.0

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.3
Excellent
June 19, 2017
profil
Ms. Bonnie Mustarde-Newkirk
Austin, Texas

11-day Beyond Band of Brothers review

Very interesting and captivating!

Loved the chance to see places where the actual battles occurred.

LOVED Arromanches 360!

This was a favorite!

Until we got to the Siegfried Line, this was the least interesting of the whole trip.

Super fun to watch the guys look over the tanks, and I felt privileged to have such an experienced tour guide take us where many cannot go.

LOVED the wreath laying ceremony, it was very moving.

Would have loved more time to explore the museum.

Very interesting! Would have loved to visit on a day the stores were open.

Wonderful!

Robert was very nice and thoughtful. He worked hard to check in with all of us periodically to make sure we were good, not having any issues, etc. I especially appreciated him setting up the wreath laying ceremony.

Peter was AMAZING! He moved our bus in and out of places I would never have thought a bus could go. In addition, he had a great attitude. The only improvement to the motor coach would be to have just a tiny bit more room, especially for the longer drives.

Overall, I loved the tour. It was interesting, informative and overall complete. I will recommend your tour based on all the positive points I've noted.

Details...

Customer service
10.0

Hotel
9.0

Meals
9.0

Sights
9.6

Guide
9.2

Transportation
9.5

Procom overall
10.0

9.5
Excellent
June 19, 2017
profil
Mr. James Newkirk
Austin, Texas

11-day Beyond Band of Brothers review

didn't contact but wife's feedback was outstanding

lots of info but still surprised by quality

menu availabity

very nice rooms, wish there was ESPN available

nice site, well maintained. OUTSTANDING guide

outstanding guide, access to site was nice

good site, wish more history given

great site, totally priceless

liked a lot, great guide. wonderful tank museum.

great site, think you needed to know about site to really appreciate

great museum

worth every minute spent there

outstanding guide, a must see part of trip.

outstanding and well informed guide. really brought insights

great tour, wonderful views

great guides, truly priceless. you could tell they cared to give you a personal story

outstanding locations, even the most simplest of places wre full of surprises

Robert was outstanding. he really made every one feel like they were the most important client.

best driver EVER! Peter is a magician driving that bus

nocomplaints on service

Great one in a lifetime experience. would and will recommend.

Details...

Customer service
8.0

Hotel
8.7

Meals
9.0

Sights
8.9

Guide
9.2

Transportation
10.0

Procom overall
10.0

9.1
Excellent
June 18, 2017
profil
Ms. Brigette Bartko
Greensburg, Pennsylvania

11-day Beyond Band of Brothers review

Nikki was awesome!

They all had something unique and fun about them.

I even got to meet/greet with some WWII vets!

Christoph was like a walking history book.

Got to meet some English WWII vets during the ceremony/parade.

Henri's tour was amazing he was quite a character.

We got to stand in the same area and see the foxholes the 101st built.

Hearing the stories from the Director gave us so much more depth to the visit. Rob also made the visit extra special by giving us a special ceremony for the vets we had on our tour.

Very solemn experience but it makes you really appreciate everything you have in life.

Steve was very knowledgeable about everything Hitler/Nazi, it was almost eerie how many places we were that Hitler was previously at during the war.

I have never seen such beautiful mountains in my life!

All tour guides were very knowledgeable and excited to bestow their information to the group. My husband was so excited it was like watching him see a new WWII documentary! :)

I thought for sure the meals would be small as most are in Europe in my previous travels (during work). However, I was NOT hungry at all. Portions were huge and the selections were awesome!

Rob was awesome - he arranged for some special surprises for the group which everyone enjoyed. He also was able to keep the group moving and excited during the entire trip!

Peter was A-MAZING! He was able to maneuver that bus around and had a really great attitude the entire trip.

If we hadn't just bought a house we would be booking a second trip already!

Tour was awesome. Was a great mix of history and sightseeing. The hotels/food/travel was better than expected. We also had a bit of downtime to buy some souvenirs.

Details...

Customer service
10.0

Hotel
10.0

Meals
10.0

Sights
10.0

Guide
9.8

Transportation
10.0

Procom overall
10.0

10
Excellent
June 18, 2017
profil
Ms. Susan Hughes
Charlotte, North Carolina

11-day Beyond Band of Brothers review

Robert was fantastic. He took great care of each of us. He always made sure we had what we needed and made the tour very special. Thank you Robert.

The tour was a great history lesson. We went to significant places in history. Very special and reverent places. The guides were wonderful. The tour manager and guides ensured we saw the important sites. I was especially excited about seeing all the beaches, arromanches, point du hoc, German gun battery, st Marie Eligise, Bastogne barracks and museum, the tanks, the fox holes, and the alps. It was all very significant to me and special.

Details...

Customer service
9.0

Hotel
10.0

Meals
10.0

Sights
10.0

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.9
Excellent
June 18, 2017
profil
Ms. Michaela Hill
Nacogdoches, Texas

11-day Beyond Band of Brothers review

It was far better than I expected it to be!

Details...

Customer service
10.0

Hotel
10.0

Meals
10.0

Sights
9.3

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.9
Excellent
June 17, 2017
profil
Mr. Douglas Johnson
Argyle, Texas

5-day Normandy Invasion review

Our tour guide provided many insights of all the locations.

Outstanding! He was able to speak at length about the events at all the locations, including insights of individuals involved. Never even looked at note.

Robert did an excellent job!

It was an outstanding tour and I would not only recommend Beyond Band Brothers but look forward to taking another tour myself.

Details...

Customer service
10.0

Hotel
8.0

Meals
10.0

Sights
10.0

Transportation
10.0

Procom overall
10.0

9.7
Excellent
June 16, 2017
profil
Mr. Steve Hale
Miami, Texas

11-day Beyond Band of Brothers review

They were good as a whole, some better than others, but I understand you are trying to satisfy a tour & not each & every individual.

Very pleased with Robert, he greatly enhanced the quality of the tour with his knowledge, personality, professionalism & his ability to fit in as one of the group. An excellent tour manager, give him a raise!

Very nice, & Peter is an excellent driver & a good man.

The locations we visited & I think Robert was an excellent tour manager.

Details...

Customer service
10.0

Hotel
6.7

Meals
6.0

Sights
9.6

Guide
9.0

Transportation
10.0

Procom overall
10.0

8.8
Very Good
June 16, 2017
profil
Dr. John Erwin, III
Temple, Texas

11-day Beyond Band of Brothers review

This was a trip of a lifetime with me and my Dad. Met/exceeded all expectations. I would recommend tour based upon expertise of guides/tour manager as well as the itinerary. I've already recommended to several

Details...

Customer service
10.0

Hotel
5.7

Meals
10.0

Sights
8.7

Guide
8.2

Transportation
8.5

Procom overall
10.0

8.7
Very Good
June 16, 2017
profil
Mr. Kirk Danley
Greeley, Colorado

11-day Beyond Band of Brothers review

They answered all my questions, and were able to add my dad to the trip within the past 30 days when someone else cancelled, so I'm very impressed with them.

Everything important was provided, when we started our tour I think more detailed maps of the beaches and especially of the Battle of the Bulge for the driving tour day would have been very helpful if you'd have provided that

As stated before, the driving tour of the Battle of Bulge northern arc was confusing and could have used additional map handouts to help us understand, that would have been an improvement, and to a lesser degree the same with the beaches and understanding where for example the St. Mere Eglise paratroopers were supposed to land versus that spot and where that is relative to the beaches and key roads and bridges they needed to hold. Also, a roster of the folks on our trip with their photos would have been nice to help memorize that.

Christophe was truly exceptional as a local guide

The local guide was very good, incredibly knowledgeable, only could have been better if he'd have not been relating these horrors of the past to current events as that got a little political and he had a group of successful Americans on the trip that probably didn't need to hear him try to speak to us as if we had open minds on political views at this stage of our lives or that wanted to hear subtle complaints about Americans and others seeking power and money, wrong demographic for him to be having that conversation with on a tour that was otherwise very pro-American at every step

Christophe is simply superb, Henri had a very interesting story and was very good though he seemed to labor a bit at times with English in using "um" quite a bit to lose the continuity of the other guides, Jean-Luc is a good guy but quite a lot less information and enthusiasm than the other guides, Steve is great absent a bit of the political comments slipped in as I noted before. Overall, I was very impressed with the quality of the local guides.

Very good, Robert did a very good job with this. To me, it seemed a bit odd to be eating lunch at Dachau, though I know there may not have been any better options in the immediate area before we went to the shooting range, but very satisfied with the quality and ambiance and serving sizes of the meals

Robert is a rock star, he was exceptional in keeping things on track but still allowing us to roam a bit on our own, he was perfect, and incredibly helpful with any questions or concerns that anyone had

Peter was amazing and the coach is very, very nice, since we spent a lot of time on it, that was a big deal to have a great coach and driver.

Exceptional service, I came into this trip with very high expectations and you exceeded them

The tour was great! You provided an exceptional group of local tour guides at each site along with a full-time guide that managed everything 24/7 incredibly well, went to all the key spots that one would want to on this tour, provided great meals, hotels, tour bus and exceptional driver, kept things on schedule but allowed plenty of free time to allow us to not feel rushed, allowed us to see the outpouring of American patriotism felt by the locals in Normandy and Bastogne with the parades, ceremonies, reenactors, memorials, etc....the experience was once-in-a-lifetime and I highly recommend it.

Details...

Customer service
9.5

Hotel
10.0

Meals
10.0

Sights
9.5

Guide
8.0

Transportation
10.0

Procom overall
10.0

9.6
Excellent
June 16, 2017
profil
Dr. John Erwin, Jr.
Temple, Texas

11-day Beyond Band of Brothers review

Wonderful impression of the tour. Have already recommended to many- arrangements all made, good meals, all but one tour guide fantastic.

Details...

Customer service
10.0

Hotel
5.7

Meals
10.0

Sights
9.0

Guide
8.2

Transportation
9.0

Procom overall
10.0

8.8
Very Good
June 16, 2017
profil
Mr. Bronson Gibbs
Dover, Tennessee

5-day Normandy Invasion review

The booking process is very easy and the staff in Louisville are great in answering questions and setting everything up.

The "My Trip" site is great at providing all the information you need prior to the start of the tour. It includes information on fellow tour participants, itineraries, hotel information, suggested reading and more.

I really enjoyed staying at the Hotel Mercure Omaha Beach. The views are great! The wifi was good. The dinners at the hotel were exceptional as was the service.

Omaha Beach is a humbling experience. For me, it was very emotional especially visiting the Normandy American Cemetery which is within the Omaha Beach area.

I love Arromanches. It's hard to believe that it is Gold Beach because of the town and incredible scenery. During our visit, the beach became home to an outstanding WWII vehicle display as jeeps, trucks and tracked vehicles moved in as the tide went out.

The Pegasus Bridge Memorial is good. I enjoyed being able to see and walk on the original bridge. It is located just steps away from the actual glider landing sites.

Our local guide in Normandy was Christophe. He was outstanding, professional and very knowledgeable about events, locations and history in general.

As I experienced on my previous Beyond the Band of Brothers tours, the lunches and dinners were exceptional and filling. I did miss crispy American bacon but that seems to be the norm across France and other parts of Europe.

This was my second tour with Robert. I can't say enough good things about this young man. He goes above and beyond to make sure the tour meets everyone's expectations. On my first tour, Robert arranged a stop at a location in Belgium where a particular soldier that I researched was killed at. Since the first tour with Robert, I have adopted a low carbohydrate lifestyle. Robert went above and beyond again by helping to keep my meals as low of carbs as possible. Additionally, Robert's knowledge of history and the region is excellent. I consider him a professional and a friend.

All of the drivers and motor coaches are top notch. On this tour, Peter was the driver. He was very safe at driving and could get the motor coach out of some incredibly tight spaces! As for the motor coach, it was clean, comfortable and the wifi worked well.

From the times I've called with questions up until the end of the tour, Procom's service has been superior.

This was my third time to travel with Procom and my second time to the Normandy region. Normandy is beautiful but the beaches and cemeteries remind us at the true human price we pay for freedom. The tour takes you to the places and the guides explain events in detail. For me, standing on Omaha Beach during the anniversary with a professional guide explaining the details of that exact spot was emotional. I highly recommend this tour to anyone interested in the events of D-Day. You'll leave with with a much richer understanding of what happened and why each location was important to the success of the invasion. I was there during the 71st and 73rd anniversaries so there were many ceremonies and activities going taking place.

Details...

Customer service
10.0

Hotel
10.0

Meals
10.0

Sights
10.0

Transportation
10.0

Procom overall
10.0

10
Excellent
June 16, 2017
profil
Ms. Tanya Moser
New Castle, Colorado

11-day Beyond Band of Brothers review

Robert is an incredible tour manager and went out of his way to ensure the happiness and comfort of all members of our tour group. 5 stars does not even begin to give him the recognition that he deserves. Ryan and I feel incredibly indebted to him for his actions - not only as a manager, but just a human being in general. You have an incredible gem in Robert.

It is a life changing experience and we were able to learn things that we never would have known without Robert and the tour guides.

Details...

Customer service
10.0

Hotel
9.3

Meals
10.0

Sights
10.0

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.9
Excellent
June 16, 2017
profil
Mr. Robert Birks
Beech Mountain, North Carolina

5-day Normandy Invasion review

Rudy was exceptional

Excellent tour. Great details for D-Day interested people

Details...

Customer service
9.7

Hotel
9.0

Meals
7.0

Sights
9.5

Guide
10.0

Transportation
9.0

Procom overall
10.0

9.2
Excellent
June 15, 2017
profil
Mr. Stephen White
Chatham , Illinois

11-day Beyond Band of Brothers review

Was a bit difficult visiting Bracourt Manner due to rain and mud.

Would have liked a bit more time to explore the site of the new bridge and surroundings.

Henri Mignon was amazing.

Unfortunately I was too tired to do the full walking tour!

All were great. I would welcome the chance to tour with all of them again. Unequaled in their knowledge.

Very friendly and flexible. He seemed to really have things under control all the time.

"Charlie" was great and I believe we all enjoyed interacting with him!

More than met my expectations. Introduced some aspects of the sites that I was not aware of which is always great!

Details...

Customer service
10.0

Hotel
9.3

Meals
9.0

Sights
9.3

Guide
9.7

Transportation
10.0

Procom overall
10.0

9.6
Excellent
June 11, 2017
profil
Mr. Tim Rietzke
Coldwater, Kansas

11-day Beyond Band of Brothers review

I also went to the 101st museum, which was very good.

The local guides were added so much to our trip, and were all top notch.

Rudy was a great guide- always very professional and friendly. He has the right personality to deal with tour groups with varying interests and wishes.

Charlie was great- always felt safe and at ease with him doing the driving.

I couldn't have asked for much more in 11 days, especially with the amount of miles we covered. I would recommend this tour for anyone who has an interest in military history

Details...

Customer service
10.0

Hotel
9.3

Meals
10.0

Sights
10.0

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.9
Excellent
June 11, 2017
profil
Mr. James Connor
Woodbridge, Virginia

5-day Normandy Invasion review

shower was an issue--very slippery with no bath mat. could have been dangerous or caused an injury. A simple rubber bath mat would have been nice.

The tour guide at Pegasus was one of the best ever! She knew everything and was extremely helpful!

Rudy helped make the trip a lifetime memory! I really enjoyed getting to know him. Great choice!

Rudy was a great tour manager and a very nice guy! He and the driver (Charlie) did an outstanding job! I hope I am another tour that Rudy leads!

Charlie was awesome--We were in awe of how he navigated the narrow streets and tight corners. Only comment about the bus--any chance of getting one that has power outlets to recharge phones and cameras?

Awesome tour! Well done!

The pace was perfect! I'm still trying to recover from an incredible experience! The sights, the history, the views and all the people on the tour! Couldn't have been any better!

Details...

Customer service
10.0

Hotel
10.0

Meals
10.0

Sights
10.0

Guide
10.0

Transportation
10.0

Procom overall
10.0

10
Excellent
June 9, 2017
profil
Mr. Albert Houde
Eliot, Maine

11-day Beyond Band of Brothers review

I'd rather spend more time at the museum then the cemetery visit

Group too large for bunker visit and many missed the details of the talk given.

I didn't like the format and flow of the museum

Munich walk was too fast and we got dehydrated quickly. Guide was hard to understand as he kept moving his mouth away from the microphone (need a mic close to mouth rather then the lapel)

The Breakfasts in Bastogne and Munich seemed to be lacking eggs too often

Excellent driver!!!

Great tour with lots of details provided by the local guides

Details...

Customer service
10.0

Hotel
9.0

Meals
10.0

Sights
8.5

Guide
9.3

Transportation
10.0

Procom overall
10.0

9.5
Excellent
June 9, 2017
profil
Mr. John Mckosky
The Woodlands, Texas

5-day Normandy Invasion review

Bath tube was too high and the shower protection window was too small.

My son accepted a medal at Brecourt Manor, in honor of my father

Rudy was professional, calm, knowledgeable, and always considerate. Rudy #2 was awesome with his personalized sketches of soldiers lives at various locations in Normandy!

Everything was excellent except the grilled cheese sandwich we had for lunch. I really enjoyed the hotel meals, as well as several of the restaurants away from the hotel.

Rudy was fun and kept the tour running like a fine tuned watch.

The driver handled the tight turns and narrow streets like a champion!

Details...

Customer service
10.0

Hotel
10.0

Meals
8.0

Sights
10.0

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.7
Excellent
June 9, 2017
profil
Mr. Mazen Nuwayhid
The Woodlands, Texas

5-day Normandy Invasion review

Nice hotel and surrounding golf course. comfortable bed, bath was hard to enter and exit, especially for older people.

hit and miss. Some meals were amazing, others were not. We were never given a menu.

amazing bus driver

very nice

Details...

Customer service
10.0

Hotel
8.0

Meals
6.0

Sights
10.0

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.1
Excellent
June 8, 2017
profil
Mr. Robert Hausman
Hermitage, Tennessee

11-day Beyond Band of Brothers review

Very professional

Room to small at Mercury. Had trouble with AC. Food was excellent.

Excellent

Good. Little more free time.

Details...

Customer service
9.7

Hotel
8.0

Meals
10.0

Sights
8.7

Guide
9.0

Transportation
10.0

Procom overall
10.0

9.3
Excellent
June 8, 2017
profil
Mr. Mike Beckman
Bowie, Maryland

11-day Normandy to the Bulge review

Very nice stay in each.

Outstanding Passion by each.

Good variety of local cusine

Cassie was Outstanding.

Great transportation, Driver was exceptional.

Yes, we are already booked the Italian Tour for October 2018

Details...

Customer service
10.0

Hotel
8.7

Meals
10.0

Sights
9.6

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.8
Excellent
June 8, 2017
profil
Ms. Sharonne Baylor
Saint Charles, Minnesota

11-day Beyond Band of Brothers review

The hotel at Omaha Beach was fine, but a bit small. Beautiful location, but it was not real close to town for nightlife activities (i.e. bars and restaurants). Dinner here was very good. The hotel in Bastone was a very nice hotel in a great location. The room was large. Breakfast was great. Owners were very friendly. Dinners were excellent. The hotel in Munich was fine, and was in an ok area -- more mall-like and lots of teens hanging around. The buffet dinners were average.

Though I would have liked to have spent more time in the Utah Beach museum. I would rather have spent less time at the British cemetery and more time at the museum.

We went to the Airborn Museum during our free time. We liked that museum better than the Bastogne War Museum.

Neat to see the Eagle's Nest, but hard to see with restaurant in the way. The bunkers were very cool.

All guides were excellent. Lots of information. Sometimes hard to keep up with Henri's explanations, but enjoyed his personal stories. Steve walked pretty fast and some of the group had a hard time keeping up.

Most meals were excellent. I didn't care for the buffet we had while traveling between Normandy and Bastogne. The buffets at the Munich hotel was average. The meal at the Munich brew house was the best, and most fun. Our waitress was awesome. I would have preferred to have quicker, lighter lunches, such as sandwiches. Sometimes I would have rather had a quick lunch and done some souvenir shopping. There would have been opportunities to do this at Gold Beach (Mulberry Harbor area), one day in Bastonge, and one day in Munich. Overall, great food and I enjoyed trying the local foods and beers.

Kept us moving and no one was left behind!

Excellent tour! Yes, I would recommend the tour because it was well organized, and hit many important WWII sites. I could not have put this tour together by myself and seen so much. The tour guides were excellent. Most of the meals were excellent. I felt well informed about where to meet and when. I also felt safe in all the places we visited.

Details...

Customer service
9.7

Hotel
8.0

Meals
8.0

Sights
9.3

Guide
10.0

Transportation
9.5

Procom overall
10.0

9.2
Excellent
June 7, 2017
profil
Mr. Jim Mcentee
Parker, Colorado

11-day Beyond Band of Brothers review

Neither the Mercure or Melba had air conditioning and the showers were exceptionally difficult to use. The locations were nice however.

This could have been longer

Eagle's Nest itself was disappointing but other sites in the area were very interesting!

They were all good and added much value.

Some meals were better than others and there was always plenty to eat. I actually gained weight on the tour. It would have been nice to have had more choice/variety on some of the dinners.

Rudy was very personable and likeable and kept everyone informed of the days activities.

Charlie was an excellent driver. The wifi left much to be desired.

Overall, I am quite satisfied with the service I received.

I thought that the tout was very good and I feel like I saw and learned much. The food was generally good and the local guides were terrific. For these reasons and the fact that we were shown sites that most people don't get to see, I would heartily recommend this tour!

Details...

Customer service
8.3

Hotel
7.0

Meals
7.0

Sights
8.1

Guide
9.3

Transportation
9.0

Procom overall
9.0

8.2
Very Good
June 7, 2017
profil
Mr. Paul Lange
Santa Fe, New Mexico

8-day Battle of Britain review

Great

Details...

Customer service
9.5

Hotel
7.0

8.3
Very Good
May 31, 2017
profil
Mr. Steve Tatham
Manchester, New Hampshire

8-day Battle of Britain review

Very nice

Amazing

Well informed on a number of topics

Very nice

My second tour with Robert. He is excellent.

The coach needed some new shocks in the back. It bounced too much.

Always top notch.

The bus trips to Dover and Portsmouth were long. I would rather see the tour go to a hotel out that way at the end of the tour and go to the Tank Museum aka Bovington. They could drive back to the Novotel after Bovington for the last night, than leave the following morning by plane. Good bang for the buck.

Details...

Customer service
10.0

Hotel
8.0

Meals
10.0

Sights
9.4

Guide
10.0

Transportation
9.5

Procom overall
10.0

9.6
Excellent
May 31, 2017
profil
Mr. Steve Heggie
Shepherdsville, Kentucky

11-day Beyond Band of Brothers review

Very Helpful

All very nice based on location and amenities. Food good as well

All were very informative. They brought the past back to life and introduced new facts which the history books and documentaries do not include

If anything, I had too much food

Robert went way above and beyond to ensure the group was well taken care of. From making sure John (90 years) was comfortable to helping me take the right train in Munich. What a valuable asset you have in Robert. Don't let him get away!

Top Shelf

Very good. If I could change any one thing it would be the instructions on where to meet at the airport in Paris. As a first time traveler to this airport, and being an American who is hesitant to ask for directions, many like me, found the meeting location very difficult to find. The exit to the parking lot maybe needs to be videoed and put online so future tour groups can find it easier. This was the only real issue we encountered.

Details...

Customer service
10.0

Hotel
9.7

Meals
10.0

Sights
10.0

Guide
10.0

Transportation
10.0

Procom overall
10.0

10
Excellent
May 25, 2017
profil
Mr. James Early
Bedford, New Hampshire

5-day Normandy Invasion review

I have traveled in Europe before, So my expectations were perhaps lower than others. I'm sure many Americans would think that the hotel was substandard, but based on my experience in Europe, this was an excellent property

Rudy was a terrific Guide. You could tell that it was a passion for him

I would definitely recommend the tour

Details...

Customer service
10.0

Hotel
10.0

Meals
10.0

Sights
10.0

Guide
10.0

Transportation
10.0

Procom overall
10.0

10
Excellent
May 22, 2017
profil
Mr. Brian Olson
Highlands Ranch, Colorado

11-day Beyond Band of Brothers review

First-rate service. Exceeded all expectations!

No detail missed, large or small. Questions answered promptly. We arrived totally prepared.

All very good hotels, we were pleased with the accommodations along with food, beverage and hotel services. Having a nice place to stay is critical of any trip and your choices were excellent. We especially enjoyed the Melba Hotel in Bastogne.

Our local guide along with main tour guide Robert prepared us fully for what we were about to see. Simply extraordinary to walk the beaches and area museums.

This was particularly meaningful to me. When the Band of Brothers Series was released, I worked with HBO including doing an interview with Carwood Lipton. He told me the harrowing tale of taking out the German Guns aimed at Utah Beach. After walking the beach, and again experiencing the wonderful museum, going to the site where E-Company took out those guns shelling Utah Beach and hearing from the family who has owned the land for generations was very moving. This was a key early battle and to see where it happened was why we choose this tour.

Again, most meaningful. I'm a Canadian by birth and touring Juno where the Canadians landed made me proud. The trouble guide from the museum was very informative. Like walking the actual beaches and seeing the German gun emplacements and bunkers showed just how big the challenge D-Day was. Enormously proud of my countrymen!

Wow. This operation was textbook from the British Airborne taking the bridge to Lord Lovat and his Commandos relieving them. Seeing the Horsa Glider and walking on the actual bridge, seeing the bullet and shell marks was amazing. Also knowing that a key scene from the movie "The Longest Day" was a neat surprise.

Walking through the peaceful woods, yet seeing the fox holes where Americans literally both fought and froze was very moving. Our local guide Henri Mignon, who was just 9 during the actual battle was very informative. Few know the size and ferocity of this key battle which could have gone either way. Once again, just walking there and imagining what our brave troops did to win the day and ultimately the war was extraordinary.

Again, we think we know so much then when you tour the museum you find out how much you didn't know!

A beautiful resting place for those who paid the supreme sacrifice. We were very moved by the way the cemetery honors our troops who died in combat. Especially proud of the local American Air Force who were cleaning and maintaining the grave markers.

Stunning to see first hand the murderous barbarity of the Nazis. The horrors and atrocities committed here must never ben forgotten, and example of what happens when evil runs amok. But ultimately the memorials, especially the one of the Jewish Faith showed that there is always hope. That we can and must learn from past mistakes and what happens when we ignore evil which is often in plain sight.

Seeing where that monster, adopt hitler and the barbarous ss got their start showed how it could happen anywhere. Walking where evil began again a reminder of how we must be ever vigilant.

Extraordinary engineering accomplishment. All for a murderer and his mistress to have tea! Impressive and horrifying at the same time. One could only wonder if all that work could have been put to peaceful use instead of barbarity. That said, the views are simply extraordinary and breath taking.

Simply put, we learned so much. Could not have been more pleased.

Actually quite good and exceeded expectations. Some were better than others but all were very good. There were also opportunities for tour members to check out other local eateries. Frankly the most fun was sampling all the European Beers!

LOVE THIS MAN! No detail was too small for him to deal with. He kept us on scheduled yet never rushed. We were lucky to have him as our guide as you are to have him on your team. Just a remarkable guy.

The bus was comfortable and sparklingly clean. Peter is the best tour bus driver in the world.

First-rate. EVERYTHING came off as promised. No surprises, just exceeding expectations every day.

We simply cannot say enough of this experience from initially reaching out to you, the booking process and of course the actual tour. Calling it first-class doesn't seem a high enough compliment! HIGHLY RECOMMEND.

Details...

Customer service
10.0

Hotel
8.7

Meals
8.0

Sights
9.8

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.5
Excellent
May 22, 2017
profil
Ms. Ronda Olson
Highlands Ranch, Colorado

11-day Beyond Band of Brothers review

During the tour, as we traveled, I would just liked to have a little more information on the areas we were traveling through.

Robert was fantastic. Peter was a phenomenal bus driver.

Peter was a master in maneuvering the bus.

There were no glitches during this tour. Everything went smoothly. I would recommend this tour because it delivered what was promoted.

Details...

Customer service
10.0

Hotel
10.0

Meals
8.0

Sights
10.0

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.7
Excellent
May 21, 2017
profil
Mr. Ron Eckberg
Erie, Illinois

5-day Normandy Invasion review

First off, it was my first time to France and I am very happy I chose Beyond Band of Brothers. The guides, the bus driver, and everyone else helped make it a pleasurable experience. I would highly recommend Beyond Band of Brothers to anyone going on such a trip for the first time or anyone who has a casual interest or minimal knowledge of WWII. As I stated earlier, there were some places that were not covered on the tour that I would like to have seen. I understand, however, that there are certain limitations in scheduling, etc. This tour most definitely "wet my appetite" for another, lengthier, visit to Normandy, which I hope to take in the very near future. . Thank you all so much for all you have done and for all you are doing in keeping history alive!!!!!!!

Details...

Customer service
10.0

Hotel
4.0

Meals
2.0

Sights
7.2

Guide
10.0

Transportation
10.0

Procom overall
10.0

7.6
Good
May 21, 2017
profil
Mr. D.W. George
Orlando, Florida

11-day Beyond Band of Brothers review

The ladies were excellent and very helpful.

Cold and windy, try to fix that next time, LOL!

Beautiful area.

Excellent

Very touching.

Great city, at least the old areas, enjoyed it greatly. Very interesting historical aspects.

Snow, rain, miles of tunnels, what's not to like, LOL! Was beautiful, awe inspiring scenery and feats of construction. One of my favorites parts of the trip.

Have recommended all three to people I know in the business.

They were good, filling and, seemingly, often. Weight watcher's for me for awhile. I am not overly impressed by eating, as long as it is palatable and filling; I am no gourmet. Having said that I still found the meals enjoyable and , for me, a pleasant change of pace.

Robert is almost neurotic in his desire to please his guests. He is always moving, asking people if they are doing alright, do they need anything, can he get them anything. I don't think he sleeps as he always seems to be around. I was completely satisfied with his attention to detail and work ethic! (did I get that all right Robert? LOL!) Seriously, he was great and I would be happy to do any tour with him again.

Impressed with the level of competence and driving skills of all the drivers in Europe, but particularly these guys that maneuver a large vehicle through 3/4 lane areas without major body work. Peter was fantastic.

No complaints (and that is saying a lot for me)

Very well put together and orchestrated. Only change I might suggest is to start earlier and get in a bit earlier. The rush to dinner was a bit much at times. I would prefer a bit of time to unwind, maybe even shower, before dinner. Basically I guess I'm complaining about too much tour for the dollar. I am used to getting up early so it just seemed like a lot of time in the morning could be spent on touring as opposed to running late. I realize most people don't get up early though. A very small thing, not a problem as it is only a few weeks and worth it at any rate. And YES, I would highly recommend you tours based on my single experience. Keep up the good work and I hope we will do it again soon.

Details...

Customer service
10.0

Hotel
9.0

Meals
8.0

Sights
9.9

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.6
Excellent
May 20, 2017
profil
Mr. Paul Mescher
Edmond, Oklahoma

11-day Beyond Band of Brothers review

Excellent for anyone with an interest in WW2 Europe and/or had relatives involved in the war

Details...

Customer service
8.0

Hotel
7.3

Meals
8.0

Sights
9.5

Guide
9.3

Transportation
9.0

Procom overall
10.0

8.7
Very Good
May 20, 2017
profil
Ms. Yvonne Ree
Bryne,

11-day Beyond Band of Brothers review

Very satisfied

Fantastic guy. Including and serviceminded. He did a terrific job

He was the best driver ever!!! A Prof

Cause I was more than overwhelmed by the the whole tour. From info, activities, gudies, driver, where we went.. everything. I will absolutely recommend you.

Details...

Customer service
10.0

Hotel
7.3

Meals
10.0

Sights
9.6

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.6
Excellent
May 20, 2017
profil
Mr. Frank Gray
Scottsdale, Arizona

11-day Beyond Band of Brothers review

everything was excellent, I didn't understand the WiFi requirements and/or limitations on the bus otherwise it was fantastic and Robert did a phenomenal job!

All met my needs

Simply Humbling!

a 4 met my expectations

Cant say enough about Robert. Great interpersonal skills, very responsive to anyones needs. He has very good management and organizational skills for his age. Hard to find someone his age that has that combination. Enjoyed visiting with him very much when he had time. I always feel he was very sincere.

Yes I would recommend it but let people know that the WiFi is limited.

Details...

Customer service
10.0

Hotel
9.0

Meals
8.0

Sights
10.0

Guide
9.3

Transportation
9.0

Procom overall
9.5

9.3
Excellent
May 20, 2017
profil
Mr. Joseph Maskivish
Scottsdale, Arizona

11-day Beyond Band of Brothers review

Never had any issues, but staff was always in contact

Hotels were just fine. Unusual to have two double beds side-by-side when traveling with brother-in-law, but we were able to rearrange rooms to separate beds and understand the bed set up is part cultural differences and lake of space in smaller rooms

Rudy has a great knack for telling stories and painting pictures. Out of the three, Steve's knowledge blew me away

Mostly good, some of the buffets weren't the best but we made due

Robert was absolutely amazing. I could go on and on here with compliments for him, but the main takeaway is what a wonderful overall job he did

Peter is an incredible driver

Great your for any WWII enthusiast. Hit all the sites and the knowledge provided is invaluable

Details...

Customer service
10.0

Hotel
10.0

Meals
8.0

Sights
10.0

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.7
Excellent
May 19, 2017
profil
Mr. David Schaaf
Scottsdale, Arizona

11-day Beyond Band of Brothers review

More petty comments, but Hotel Mercure was a nice hotel, but limited the amount of time someone could explore the surrounding area during any free time.

More time on Omaha beach would have been nice given its historical significance.

Henri was extremely knowledgeable and maybe the best guide out of the whole group. His disciplined approach limited questions and frankly his arrogance got in the way of his overall effectiveness.

If someone starved, it was their fault.

Robert did a good job herding the cats. Many different personalities to manage and he did a good job doing it without a lot of drama. There was one challenging group but he didn't let that drama feed into the overall group. Job well done. My only suggestion for Robert is I offered up a couple of additional ideas to him for the tour. Rather than offering up a defense to why they weren't done, sometimes pulling out a pen and paper and nod is a more positive response. Even if the paper gets tossed in the trash, it shows him as open to additional suggestions and maybe someone comes up with an idea to help increase Procom's revenue opportunities or overall tour experience.

Only reason for not 5 stars was issues with the internet. More of a vendor issue was we understand it, but customers should never see vendor issues.

Very professional from start to finish.

Very pleased with the purchase and I would highly recommend to other people. Definitely have many different expectations to meet that you have people interested in history who aren't well read then you have others that are well read looking to learn something new. A fine balance to meet for such a large group.

Details...

Customer service
10.0

Hotel
9.0

Meals
10.0

Sights
9.7

Guide
9.3

Transportation
9.0

Procom overall
10.0

9.6
Excellent
May 19, 2017
profil
Mr. Tim Mohn
Neshanic Station, New Jersey

5-day Normandy Invasion review

Working with Cassie was excellent!

Hotel was perfectly adequate - no complaints but not excellent either

Wonderful experience. If I go back I'd want to work with him directly and have him build a tour for me. Would love to see St. Lo

Great meals, at times the portions weren't great (high variability in portion size between patrons - the "average" was probably ok but variability was high)

Truly excellent experience. Robert was great and went completely above and beyond to give us a great tour

Would recommend again without hesitation A tour like this is an incredible way to see the area and learn about it. Of course there are things we'd all love to do with more time (for me St. Lo) but I appreciate the challenge in setting up a tour like this. Great job all around

Details...

Customer service
10.0

Hotel
8.0

Meals
9.0

Sights
9.0

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.4
Excellent
May 19, 2017
profil
Mr. Douglas Goss
Topeka, Kansas

11-day Beyond Band of Brothers review

Five stars

They were all very passionate and knew their subject. We learned so very much.

Rob took care of our every need. Very professional and helpful.

Peter is an excellent driver. He kept us very safe.

It was an awesome tour, and YES we will recommend it to others.

Details...

Customer service
10.0

Hotel
10.0

Meals
10.0

Sights
10.0

Guide
10.0

Transportation
10.0

Procom overall
10.0

10
Excellent
May 19, 2017
profil
Mr. Richard Swanke
Hanover, Pennsylvania

11-day Beyond Band of Brothers review

I am a person that likes "details", and Procom provided such complete information, that I did not have any questions.

I think we should have been informed that there is a limit as to the Wi-Fi usage on the bus.

It was a pleasure to have these gentlemen as our guides. Friendly, outgoing, and eager to answer all questions that we had. They were the BEST that I have ever had.

He was always available to us, and provided detailed information as to our schedule for each day

Excellent driver. I felt safe and secure at all times while on the bus. He was exactly on time.

Well planned, and complete.

Details...

Customer service
10.0

Hotel
10.0

Meals
10.0

Sights
10.0

Guide
10.0

Transportation
10.0

Procom overall
10.0

10
Excellent
May 19, 2017
profil
Mr. John Carney
Bernalillo, New Mexico

8-day Battle of the Bulge review

Robert was 100% perfect. This young man is super conscientious in insuring the complete satisfaction of every tour participant. Here's an example: One evening we were scheduled to have duck for dinner. That's a perfectly good choice but I just don't like duck. I casually mentioned that to another tour participant and either Robert overheard the comment or the other guest mentioned it to him. Mind you, I wasn't complaining in the least but decided just to skip that meal. When we returned to the hotel, Robert called me in the room and asked if I would prefer beef stew for dinner. I was flabbergasted at his concern for me. That is one of hundreds of examples of how this young man cared for us.

Henri Mignon is a treasure beyond price!

Not a complaint but Too much food. All very good.

Our coach driver was absolutely superb!

I can't imagine anyone doing a better service

Yes, the Bastogne tour is a must and Procom does it best

Details...

Customer service
10.0

Hotel
7.0

Meals
8.0

Sights
8.4

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.1
Excellent
April 1, 2017
profil
Ms. Shirley Ferguson
Arlington , Texas

8-day Pearl Harbor Anniversary review

Cassie was wonderful and very helpful. A real credit to the tour company.

Received all info and travel plans in a very timely manner.

Beautiful hotel which was very centrally located on Waikiki Beach. Great room. Excellent restaurants and friendly helpful staff.

Great tours and very informative tour guide. Made everything so easy and comfortable. Made sure we were all well taken care of and all our needs and questions were covered.

Vince was wonderful and made all the tours he escorted very informative and accurate.

Great restaurants and excellent service.

Charlie is a true asset to this tour company. He was always taking care of us with a friendly and easy going manner. I have a new friend and hope to travel with him again.

Wonderful, informative and covered all the bases in Honolulu. I have highly recommended your company to many of our friends and will travel with you again next year.

Details...

Customer service
10.0

Hotel
10.0

Meals
10.0

Sights
10.0

Guide
10.0

Transportation
10.0

Procom overall
10.0

10
Excellent
February 10, 2017
profil
Mr. Norman Bouton
San Francisco, California

8-day Islands of the Pacific review

Fantastic!

Fantastic and a character!!

Too many buffets!!

For us this was a fascinating and extremely worthwhile trip to a part of the world to which we had never been. We now understand so much more about the PTO, the scale of operations there and the challenges our troops endured.

Details...

Customer service
9.5

Hotel
8.0

Meals
5.0

Sights
10.0

Guide
9.5

Transportation
10.0

Procom overall
10.0

8.9
Very Good
January 18, 2017
profil
Mr. Lance Breiman
Portland , Oregon

8-day Battle of the Bulge review

Never seemed bothered by the multiple times I called with questions always got back to me

Everything was fully ready to go

People at the Bastogne Hotel bent over backwards to assist us and were very helpful and friendly with dietary needs or changes

This was an awesome experience and was added to by the re-enactors in town that weekend. Many were living in the actual conditions ie; outside though there was no snow

this was an excellent experience. We had headsets describing the battlefield through the eyes of 4 participants. Was great that we could go at our own pace

Not a beer drinker so stayed in town and went to another museum

loved walking the Siegfried line , the Wereth 11 memorial and the battlefield lecture given by the localk historian who lived through the experience

Loved Viadan Castle. The second one was more ruins than castle but still a good experience and a nice change on the tour

Very moving. The information given by the head caretaker was awesome

There was so much to see here we could have probably spent a few more hours there

really enjoyed this part of the tour especially the history and the free time to walk around and converse with the locals. Restaurant we chose here was the only downside . Food was fair

Robert was knowledgeable, very flexible and made sure we were always satisfied. He managed to keep us herded which was difficult at times due to some wanderers. He always had the next days itinerary posted in the evenings, which helped on how to dress. He always made sure to see if we all were happy with what we were doing be it meals tour, or historical questions

Henri and Scott were by far the most interesting but there depth of knowledge combined with the larger scope of their tours made them the hands down favorites

Most all of the meals were very good. Would have like a little more variety in restaurants in Bastogne as we ate at the same one several times. That said the food was very good. The exception was in Luxembourg City where I found the food fair. Definitely the least favorite of the entire trip

Mr D was a marvel. having driven truck I was amazing how he navigated the narrow roads and lanes and how easily he made it look to completely turn the bus around on some of these same narrow roads

I found the tour an overall very good value for the money and was greatly please I had chosen to take this tour

Details...

Customer service
10.0

Hotel
9.5

Meals
8.0

Sights
8.8

Guide
9.8

Transportation
10.0

Procom overall
10.0

9.4
Excellent
January 3, 2017
profil
Mr. Brett Pendleton
Grand Prairie, Texas

16-day Grand Pacific review

Awesome knowledgeable guide...!!!

Too many buffet meals...!!!

Great guides & Friends...!!!

I think we could have better air conditioning...!!!

Knowledgeable about WWII...!!!

Details...

Customer service
10.0

Hotel
10.0

Meals
8.0

Sights
9.7

Guide
8.9

Transportation
6.0

Procom overall
10.0

8.9
Very Good
January 1, 2017
profil
Mr. Hugh Rawlings
Neutral Bay, Sydney NSW,

8-day Islands of the Pacific review

All needs attended to, thanks.

I stayed at The Westin Guam before the tour. It has better location (walk to shops) and a lovely sandy beach in front. (Hilton doesn't) Rooms are more modern too. So I would recommend a change.

Excellent local tour guides.

Could not have asked for a better guide.

Excellent.

Details...

Customer service
10.0

Hotel
9.5

Meals
10.0

Sights
10.0

Guide
10.0

9.9
Excellent
January 1, 2017
profil
Mr. Charles Vincent
Gulfport, Mississippi

16-day Grand Pacific review

Cassie was kind and patient!

Your "My Tour" check list and other aids were very helpful.

Especially enjoyed the mix of Cultural History of each place along with the story of the battles.

Very knowledgable of Guam's culture and the battle history. Well prepared and an excellent host!

Same comment as above on Saipan and Tinian!

I do not enjoy Buffet style as the food is usually not hot. I can understand why that is the most efficient way to feed the group.

Charlie seems to be a very experienced Manager. He is efficient and is on top of the situation at all times. At the same time he is able to give you personal attention and see to your own personal needs. He went out of his way and provided special help on several occasions Rudy is a very personable young man and will become a great manager. He too, provided personal service tom on several occasions.

The driver on Tinian seemed to be able to get anywhere. HooRah!

The Tours are well organized and managed. The local guides are very knowledgeable. Every effort has been made to assure the your tour is factual and entertaining. I have on several occasions since my 1st tour to Europe recommended Procom to several

Details...

Customer service
10.0

Hotel
9.3

Meals
6.0

Sights
10.0

Guide
9.8

Transportation
10.0

Procom overall
10.0

9.3
Excellent
December 29, 2016
profil
Mr. David Ginn
Bentonville, Arkansas

8-day Pearl Harbor Anniversary review

Nikki is excellent!

Excellent hotel on the beach, breakfasts were good, nice shops, comfortable rooms, across the lawn from Army Museum.

Although it was not related to the military, I really enjoyed the day at the Polynesian Cultural Center. It was an informative and fun look at the entire Pacific islands, plus great food. I could have spent all day on the Missouri. I went back to the US Army Museum for a second visit. The Pearl Harbor area has really improved for visitors since I was there in 1991. I skipped Kualoa Ranch because it was rainy, but was required to rate it as "this field is required"

I learned a lot from Justin, both as a group guide and talking to him privately.

Informative and with excellent enthusiasm. Could have skipped the going down the bus aisle and talking to everyone on the ride back to Honolulu after show, it was late and people wanted to doze off!

Very informative guide, but the palace tour could have been about half the time, as it took time away from other sights that day.

Absolutely loved this Texas girl! Very smart and enthusiastic.

Very informative, although a bit too informative at some of the stops. I would have enjoyed more time to walk around this museum on my own.

As stated before, I did not go on this tour due to weather. Revisited Army museum.

Honolulu is one of America's culinary destinations with many outstanding restaurants (a few of which I tried on my own!). I understand that a buffet for eighty people can never compete with those, but I'm fine with that and enjoyed talking with other members of the group! Breakfast at hotel was good.

My second tour with Charlie. He is bright and informative, organized, and fun to be around, and I hope to see him on many future tours!

Another excellent tour, which increased my knowledge of WW2!

Details...

Customer service
10.0

Hotel
8.0

Meals
6.0

Sights
8.6

Guide
8.0

Transportation
10.0

Procom overall
10.0

8.7
Very Good
December 28, 2016
profil
Mr. Scott Beeman
Conroe , Texas

8-day Battle of the Bulge review

Must see, critical part of the history

Very good, interpretive presentation was well done

Fun, nice diversion from the rest of tour

Again, a must see to get a sense of what happened

One castle was plenty, two was a bit much

Excellent presentation by the Director and a key part of the tour

Probably the most museum related to the "hardware" of war

Interesting city, Christmas market was a letdown

Robert did a good job keeping things moving and was well informed

Henri is a treasure, as was Scott

All were good to great, the pizza in Luxembourg was outstanding and a welcome suprise

The tour was very good, with a blend of WW2 history and some diversions that worked well. I like the fact that it is all inclusive

Details...

Customer service
10.0

Hotel
6.5

Meals
8.0

Sights
8.6

Guide
8.2

Transportation
9.0

Procom overall
9.3

8.5
Very Good
December 27, 2016
profil
Ms. Diane Castiglia
Mamaroneck, New York

8-day Battle of the Bulge review

The consultant provided basic info for the trip.

Everything was satisfactory. One surprise of was using the room key to turn on electricity and pushing a bar in the wall to flush the toilet.

Robert was very professional but not dictatorial. He has an excellent sense of humor. He explained everything very well. I always felt that each day was handled very well and I had no concerns or worries at all.

Henri was so special because he was able to combine personal experiences with factual information about the battle. He was so special. The other tour guides were excellent!

I gained weight because the food was so good. I could not deny myself anything!!

The bus was very comfortable, smooth and quiet ride. I was amazed at its maneuverability! Our driver was great and we appreciated he was required to have rest periods to help him stay alert and driving well.

I have already recommended this tour to my friends and family. I look forward to our next trip with Procom and Beyond Band of Brothers!

Details...

Customer service
9.0

Hotel
9.0

Meals
10.0

Sights
10.0

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.7
Excellent
December 26, 2016
profil
Mr. Jody Simmerman
Selah, Washington

8-day Islands of the Pacific review

Copies of the pictures that the tour guides had on the battles on the islands would've been nice to have when they were going over the sites.

They did a great job in making sure that things went smooth durning the trip, they did a great job!

Rays leaked water durning the trip, from the A/C unit on the two of us sitting in the back

Was a great tour the guides were amazing on the knowledge that they had on the battles and the history of the islands.

Details...

Customer service
10.0

Hotel
10.0

Meals
10.0

Sights
10.0

Guide
10.0

Transportation
9.0

Procom overall
10.0

9.9
Excellent
December 24, 2016
profil
Mr. Justin Lay
West Lafayette, Indiana

16-day Grand Pacific review

meals should have condiments on the side, one lunch had mayo on sandwhiches. Also being able to choose meals from a few selections before the trip would be a good option.

Camile and Peter did a great job also!

Ray's van leaked on people in the back with the AC on, vans to top of Saipan couldn't make it to the top with a full load might try 4x4's next time.

Great tour, would recommend to anyone.

Details...

Customer service
10.0

Hotel
10.0

Meals
10.0

Sights
10.0

Guide
10.0

Transportation
10.0

Procom overall
10.0

10
Excellent
December 23, 2016
profil
Mr. William Sjostedt
Mamaroneck, New York

8-day Battle of the Bulge review

Only thing that was a small disappointment was the fact that every time we tried to visit the Nuts Cave Bar they were closed.

As a history nut and teacher this was a great museum. Not enough time to experience everything.

This was a great little side trip. Beer was great.

just a wonderful part to see all the different parts of the battlefield. Our guide for the day, Henri Mignon, made it even more special. His personnel eyewitness account of that time period made it that more special.

Loads of fun to see how things were way back then.

A great way to honor those that gave the ultimate sacrifice to protect our freedoms and of those who were conquered by the Axis powers.

Just a great place to see articles of the Battle and of WWII. Again not enough time to see everything in that museum. But still a great stop.

Great tour of the city.

Robert is an exceptional young man. He was truly professional through out our entire tour. He as a great sense of humor and was able to handle a bunch of old folks. Or I should say he was able to keep up with us. He was knowledgeable about all of the historical aspects of this tour and able to handle all situations that arose during the tour. I really can't say enough about this young man. he made this trip/tour just an outstanding adventure. I'd give him a raise cause he's worth every penny.

They were all just outstanding. Henri is should be elevated to Belgium's National Treasure. His personnel stories and accounts made this tour so special. The Director of the Vianden Castle made us feel just as special as the castle itself. Scott at the cemetery was so informative. He brought a battle that was thousands of miles away and years ago to life and made us so proud to be among those that fought and gave their lives for us.

Only thing to say here is I gained 2 pounds. Enough said.

Mr. "D" was a true professional. He handled that bus like it was a Mercedes Benz. Oh wait a minute it was a Benz. We couldn't have asked for a better driver. He was always there to help one on or off the bus. We all felt totally safe with his driving especially on those narrow country roads. Would love to have him be my driver when I'm trying to navigate the streets of New York City.

In one word...EXCELLENT. This was a first for us. We have always planned our own trips but I never could have planned a trip as good as this. Procom is a truly professional organization. Every aspect of the tour was planned and worked out so well. I was 100 percent satisfied.

We really din't know what to expect of this tour. But within just a few hours of the start we know that we were in for a great adventure. Everyone associated with this company and the tour itself (from the hotel staff, to the restaurants and waiters, the guides etc.)was just outstanding. Procom has got to be one of the top 5 historical touring companies in the world. Recommend this company??? In a heart beat. All aspects of the tour are totally taken care of. One doesn't have to worry about what to do or where and what to eat and drink. There is never a time when you have to wonder what to do what to see. It's done and it could not have been done better. There is nothing more that I can say. If a prospective costumer ever wants first hand knowledge instead of reading reviews about Procom or this particular tour please call me. I'll gladly tell them how exceptional and what a great value this tour was.

Details...

Customer service
10.0

Hotel
10.0

Meals
10.0

Sights
9.8

Guide
10.0

Transportation
10.0

Procom overall
10.0

10
Excellent
December 23, 2016
profil
Mr. David Defoe
Bayard, Nebraska

8-day Battle of the Bulge review

very

both very good

Robert did an excellent job.

all guides excellent

very good enjoyed the trip very much would do again.

Details...

Customer service
10.0

Hotel
10.0

Meals
10.0

Sights
10.0

Guide
10.0

Transportation
10.0

Procom overall
10.0

10
Excellent
December 21, 2016
profil
Mr. John Breivogel
Baltimore, Maryland

8-day Battle of the Bulge review

Robert was great - very thorough, attentive and competent.

The guide at Bourscheid Castle was also five star.

Very good and filling. I especially liked the policy of one free drink during the meals.

Mr. D was great - very professional and always helpful.

Excellent. However, it is a "Battle of the Bulge Tour" so the activities need to be confined to this subject. For example, start with a one hour lecture in a conference room on the first day about the battle. Include maps and other visual displays. Next, drop the Luxembourg Castles. In their place, add and all day trip of the Central Thrust following the 2nd German Panzer Division route. As this was the division that advanced the furtherest, it was important and significant. This trip should be like the Northern Arc trip. Next, drop the Brewery tour. In its place, add a trip following the route of the 4th US Armored Division route to break the siege of Bastogne.

Details...

Customer service
10.0

Hotel
10.0

Meals
10.0

Sights
10.0

Guide
10.0

Transportation
10.0

Procom overall
10.0

10
Excellent
December 20, 2016
profil
Mr. David Zimmer
Unionville, Iowa

8-day Battle of the Bulge review

I believe that I would prefer to have spent the time touring another part of the battle field, such as the southern locations or the center of the bulge german movements and setbacks.

Outstanding young man,

Scott the best

Meals were so good that I need not eat for the next week.

First time with a tour group. The group size (17) was very manageable. I was apprehensive about a larger group. If all groups are this size highly reccomended.

Details...

Customer service
10.0

Hotel
10.0

Meals
10.0

Sights
9.1

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.9
Excellent
December 20, 2016
profil
Mr. Bronson Gibbs
Dover, Tennessee

8-day Battle of the Bulge review

The Procom travel consultants are top notch and make the process of booking a tour very easy and informative.

Procom has the Mytrip section on their website which is great because it gives you regional travel information, schedules, hotel information, etc.

The Hotel Melba is Bastogne is awesome. This was my second time at staying there. It is family operated and they go the extra mile to make sure everything is right. The meals at the hotel were great as was the atmosphere. The hotel in Frankfurt was a busy airport hotel but it was very clean and the meal was good.

This was my second time at visiting the foxholes and the Bastogne Barracks. Both give a perfect example of what bastogne was during the period.

Bastogne War Museum was a complete, immersive experience especially with the small theaters throughout the exhibits.

There wasn't a lot to see at the Brewery but it was fun and the scenery nice.

Exploring the northern arc of the bulge was probably the highlight of the tour for me. Following Peiper's route was incredible. I highly recommend adding more of this to the tour. Robert, our tour manager, made a special stop in Cheneux for me as I had a interest in a soldier that was killed there.

The castles were nice but maybe limit it to only one castle especially during colder months.

The Luxembourg American Cemetery is truly remarkable. It's a very peaceful place to visit and the superintendent is a walking encyclopedia of the Battle of the Bulge. Procom also had a wreath ceremony at the cemetery and honored the vets on our tour. Very nice!!!

I can't say enough about the museum in Diekirch. It has to be the most complete collection of military artifacts from the battle including vehicles! The audio guide was great as well. I highly recommend this museum.

Luxembourg City was fun! Our guide was very knowledgeable and was good at explaining the sights.

Robert was outstanding. I noticed he was quick on picking up our interests and tweaking things to make our tour special. For me, Robert allowed us to stop at Cheneux for me to honor a particular soldier that fought and died in the small village. Also, Robert was great at tracking flights and helping everyone. I would take a tour with him any day!

This was my second time at meeting Henri and Scott. They are perfect examples of what a guide should be. Henri provided a living history to his part of the tour and we were able to see the war through his experiences. Scott is a walking encyclopedia of the battle of the bulge. He's concise and takes great pride in the work he does.

The meals were great. Procom goes the extra mile to make sure the meals are first rate.

I felt safe with Mr. D. He is an example of what a professional driver should be! He was able to maneuver the bus in places that most people couldn't get a car through.

This was my second Procom tour. I booked and paid for my entire trip eight months in advance and felt very secure in my trip investment with Procom.

As my second Procom tour, I choose Procom again because I knew my tour would be done right and would exceed my expectations. Every detail is taken care of and the staff's professionalism is awesome.

Details...

Customer service
10.0

Hotel
10.0

Meals
10.0

Sights
10.0

Guide
9.0

Transportation
10.0

Procom overall
10.0

9.9
Excellent
December 20, 2016
profil
Ms. Mary May Vernoy
Metairie, Louisiana

8-day Pearl Harbor Anniversary review

Excellent personalized service. Arranged my own airfare, but travel insurance referral helped. TI was reasonable and covered what I needed. Pickup from airport was flawless.

Information was to the point and sufficient. Splitting the large group into 2 separate groups kept the itinerary and travel up close and personal.

Since this was my first tour, the meal information on some days (ie. cafeteria style, where eating, etc) would have helped the planning of those days when we wanted to eat on our own. But this was minor.

Excellent hotel. Great service, great breakfasts, easy to use coupon for breakfast, clean, comfortable, close to other locations I wanted to go.

Since this is a WWII history tour, you might want to explore possibility of adding visit to Schofield Barracks, and more time at Punchbowl, especially of those of us who had relatives on the wall or buried in the cemetery. Transportation and information for military ID holders to visit USS Utah, site of bungalow house from In Harms Way and other items onbase (possibly in lieu of Island Tour or cultural center) might be a welcome addition. Both Kualoa Ranch and Polynesian cultural center were interesting, but you might consider the above options.

Justin's knowledge of the Island's role in WWII is endless he was a fountain of information

Great guide-very knowledgeable and great personality

This docent gave an excellent tour, answered all our questions, and her respect for the Palace and its associated history showed through.

Guide was young, but knew her history. Also liked the ability to do some additional exploring on my own.

This Air Force veteran was a joy to talk to, knew his subject matter, and loves doing his job. Well done.

They were OK, but tramping through the sand to boat ride I could have skipped. Ranch vehicle tour with info on movies, etc. was very interesting.

One meal where we stood over hot grill to cook our own steaks, and restaurant personnel were very slow to serve us, definitely would not be on my to do list. Other than breakfast (which was outstanding), the hotel food was average, and the same thing, on most buffets. I would have liked to explore additional places in the area, when we were dining near hotel, such as Gordon Birsch (spelling?) restaurant on the water. Food was great. Polynesian food was OK at Center, but one usually has an option of an alcoholic drink at a luau. Ranch lunch was passible. The first tour to a place is always an experiment. My comments are meant to help you plan a better experience for those who come after us.

Rudy went out of his way to help us in any way he could. He is a great tour manager. I'm particularly grateful to him for helping a few of us "old ladies" to climb up Diamondhead without falling on our behinds. And for going and personally bringing us water from the bus when we finished. He was a great 'shepherd' taking are of his 'flock', making sure we were all on the bus to return to hotel at the end of each adventure, and smoothing any problems or concerns that we had. We were in great hands. Bravo Zulu for a job well done.

Excellent drivers and coach accommodations. Having plenty of water for us to drink, and breakfast the morning we had to get up early to go to Pearl Harbor ceremonies were particularly appreciated.

Excellent personal service. Got to all the 'important' historical places, excellent hotel, guides and accomodations.

This was my 'bucket trip' of my lifetime, having a cousin who went down with the USS Arizona. Being present for the 75th anniversary of the bombing of Pearl Harbor was a dream come true. Your discounts for those of us who served in the military are very much appreciated. I would absolutely recommend this tour to anyone. Well done!

Details...

Customer service
10.0

Hotel
10.0

Meals
6.0

Sights
9.0

Guide
9.3

Transportation
10.0

Procom overall
10.0

9.2
Excellent
December 19, 2016
profil
Mr. Alex Owen
Marietta, Georgia

16-day Grand Pacific review

Information about the possibility of upgrading the air trip to business class. The 7+ hour plane trip might have been worth the additional cost.

Hilton - would have been nice to have an ocean view room. Fiesta - did not have the "sparkle" that the other 2 had, our room the phone did not work, one day we did not receive fresh linens (that's how we found out the phone did not work).

If something needed to be cut I would say the Polynesian Cultural Center

Justin knows his stuff.

We were in Camille's group and had a excellent guide, I understand that some of the other groups had either a different guide or just an audio guide.

Kate was excellent!

Excellent knowledge of the history of the war on Guam.

My favorite, great connection to the local culture and politics and economy. We learned a lot from Don concerning how the Protectorate of the NMI works. Gordon who was with the transportation company was also very insightful.

I along with others grew weary of feeding from a buffet at the hotels. The hotel on Saipan was the worst but it was also at the end of the trip which added to my displeasure to having a buffet. Would like to have more evening meals away from our hotel or have menu service.

They were excellent, Charlie, Rudy & Camille. They were very attentive to our needs and made sure that we got the most from each site.

We have different coaches on each island. It seems that coaches with rear side doors are not available in the Pacific but if they were it would make loading & unloading go much faster. The use of the smaller vans (7 passenger) made loading for some of the guests more difficult. These were used to transport to the palace & airport at Guam.

Overall it was excellent and I would recommend the tour based on the quality of service and completeness of the historical sites visited. I'm not sure that I will do another anniversary tour as the group on Hawaii was so large. Personally I like traveling with a smaller group even though Procom did a very good job of breaking us up into smaller units to visit the sites. I did hear some say that they were unaware of the difficulty some of the sites were concerning access (length of walking, steps, hills) so this should be made clear in your information.

Details...

Customer service
10.0

Hotel
9.0

Meals
9.0

Sights
9.2

Guide
9.6

Transportation
10.0

Procom overall
10.0

9.5
Excellent
December 19, 2016
profil
Ms. Donna Nungesser
Philadelphia, Pennsylvania

8-day Pearl Harbor Anniversary review

Cassie was awesome!! Anytime I had a question or my flight itinerary changed she always answered my e-mails very quickly.

The hotel was amazing! The room was spacious and clean and comfortable. The employees of the hotel were friendly and very willing to help with any needs I had.

My least favorite part of the tour was Iolani Palace. The tour took too long. We weren't given enough time to actually walk through and look through the museums with the exception of the USS Bowfin and the Pacific Aviation Museum. I really liked the guided tour of both of these. I wish there were more guided tours in the museums. I was surprised at how much the Park Service rushed everyone through the USS Arizona Memorial. My absolute favorite part of the tour was the one part I thought I was going to hate, the Polynesian Cultural Center. I learned so much while there and it was fun.

Justin is a wealth of knowledge! I widh he could've done a more in depth guided tour of Army Museum.

She was amazing and so full of information!

He was very informative but a little hard to hear.

He was very informative and helpful with pictures. The bus was a little worrisome with all the squeaking and squealing of the brakes.

The meals were not the best. I must say I don't think I'll be eating rice any time soon:) I know there was a challenge because of my being a vegetarian and Charlie and Camille made sure there was something without meat at every meal and I do sincerely appreciate that they were concerned and made sure I had something at every meal. Acouple of nights we skipped the dinners because we just didn't want any more rice!!!

I think Charlie did a very good job. It was a little hectic when we would first get to a place with such a big group but he kept us on track and didn't lose anyone!!!

I think Procom was great. They were very helpful and friendlywith all my questions

My general impression of the tour was that large groups are not the norm and it was a little much to deal with. I think overall you did a good job. There was definitely a lot to see and do. I wish there was more time alotted to museums and memorials and less to the palace and Ranch. I would recommend the tour because there was a lot seen and learned that wouldn't have been if it wasn't for the tour and the guides.

Details...

Customer service
10.0

Hotel
10.0

Meals
6.0

Sights
8.6

Guide
9.3

Transportation
10.0

Procom overall
10.0

9.1
Excellent
December 15, 2016
profil
Ms. Emily George
Houston, Texas

8-day Pearl Harbor Anniversary review

A very nice hotel!

My only suggestion would be to limit the time at the Kualoa Ranch. Even though I don't mind waiting, I could tell other passengers seemed tired and were ready to leave earlier.

Great!

I love the attention everyone receives and is so willing to work with those who might want to do something else while on tour! (And I appreciate the office staff so very much!)

Details...

Customer service
10.0

Hotel
10.0

Meals
10.0

Sights
10.0

Guide
10.0

Transportation
10.0

Procom overall
10.0

10
Excellent
December 13, 2016
profil
Ms. Cheryl Harlow
Chester, Virginia

8-day Pearl Harbor Anniversary review

First class. Very impressed with the food & hotel. Beyond my expectations.

Details...

Customer service
9.7

Hotel
10.0

Meals
10.0

Sights
8.6

Guide
9.8

Transportation
10.0

Procom overall
10.0

9.7
Excellent
December 13, 2016
profil
Mr. Michael Bloch
Gilroy, California

8-day Pearl Harbor Anniversary review

Very Satisfied

Again, the only comment here is that in the initial form I sent in, I requested one king/queen bed for me and my wife, and our room had two twin beds.

All places visited were excellent, with great customer service.

Excellent, very knowledgeable on his history

very good meals,except there was never mention about the gluten free option for my wife.

Excellent, a very knowledgeable tour manager and always kept us informed, him and Camille were great as a team.

Excellent, again only minor issues with meals and the hotel beds, other than that service was excellent.

Loved the tour, and plan on going back to Hawaii. Also, looking forward to going on two more Beyond Band of Brothers tours in the future, and would highly recommend Beyond Band of Brothers tours to our friends, family, and colleagues.

Details...

Customer service
10.0

Hotel
8.0

Meals
10.0

Sights
9.9

Guide
9.7

Transportation
10.0

Procom overall
10.0

9.7
Excellent
December 12, 2016
profil
Mr. Arthur Wilson
Middletown, New York

8-day Pearl Harbor Anniversary review

He was very informative

He was very good

She was a very intense and emotional and very dedicated

She was very informative

EXCELLENT!!! MORE THAN ENOUGH TO EAT!!!

Details...

Customer service
10.0

Hotel
10.0

Meals
10.0

Sights
10.0

Guide
10.0

Transportation
10.0

Procom overall
10.0

10
Excellent
December 12, 2016
profil
Ms. Donna Jackson
Manila, Arkansas

8-day Pearl Harbor Anniversary review

Loved the nearness of the hotel to the beach! The staff was wonderful and any request was met with a smile.

My favorite was the Arizona Memorial and all the other sites associated with the entire complex. The day was so exciting! It was the memory of a lifetime! My family lost a sailor aboard the USS Pennsylvania and I've heard about his sacrifice all my life. To get to see his name listed on the ship's list of men lost during the attack was a moving experience. S/1c Dencil J. McIntosh was only 20 years old when he died---just one of many, but special to our family. I was humbled by the realization of what those men did for the United States of America!

Justin was exceptional. His knowledge was impressive and made the experience so exciting. Loved the Pith helmet, Justin!

Such a fun guide! He was so enthusiastic. The day was rainy but he had so many great stories and made us all feel like he'd known us forever. As a matter of fact, he constantly called us "family."

She was a soft-spoken, elegant lady. She walked (seemingly floated) from room to room and made the palace come alive. Her knowledge of the royal family was amazing. She was a volunteer and her love of the family and the palace was obvious.

She was a very intelligent young woman who knew her subjects very well. It was encouraging to see a young person so interested in making sure we had the ultimate experience while touring the historic USS Missouri.

What a great day. The museum is amazing and our guide knew everything about each of the exhibits we visited. He was a volunteer at the museum and told us a little about his experiences as a fighter pilot. He was specifically asked about his combat experience. He never seemed to brag about his military service-- he just told a few facts and moved on. He was an excellent speaker full of exciting information.

He was a helpful guide who was quite funny. He made the bumpy bus ride fun with his jokes and anecdotes about the property.

The meals were fine for me, but my husband is used to Southern food and didn't like some of the offerings. The breakfasts were the best! We both loved them. The evening meal at the Polynesian Cultural Center was especially good. Travelers have to consider "when in Rome."

Rudy was very helpful and knows his stuff!

Love Procom!

I will always book my history tours with Procom. I feel like I know Nikki and the others at the Procom office and that they'll take care of me!

Details...

Customer service
10.0

Hotel
10.0

Meals
6.0

Sights
8.6

Guide
9.7

Transportation
10.0

Procom overall
10.0

9.2
Excellent
December 10, 2016
profil
Mr. Joseph Layton
Vienna, Maryland

11-day Third Reich review

Great

Facinating

I enjoyed it and can say I've done it

I think the most emotional moving place on the tour they need to dig up the parking lot across the grounds

Great but I needed more time

I needed more time to be able to read the info. I think I would rather have time myself to explore myseld rather than guide

I was unaware of this before tour

I particularly enjoyed the bunker sight

very interesting

I would like a little more variety. I enjoyed beer with lunch and dinner

both great

As a lifelong student Of WWII and the third Reich it was the tour I dreamed of but never knew was possible, but you provided better than I imagined in a very confortable way. Charlie was just great both in providing info and taking care of us

Details...

Customer service
10.0

Hotel
10.0

Meals
8.0

Sights
9.5

Guide
9.1

Transportation
10.0

Procom overall
10.0

9.5
Excellent
November 19, 2016
profil
Mr. John Morton
Louisville, Kentucky

11-day Central Europe Remembrance review

The agent I talked with when booking the trip was professional and helpful. After booking the trip I received e-mail with instructions on how to use their "mytrip" function on their website that helps you prepare for the trip.

Once you sign up for the trip, the "mytrip" page on the web site pretty much takes you through all the steps and things you need to do to prepare for the trip.

Information provided before and during the tour was comprehensive.

All of the hotels were clean and well maintained. Dining at the hotels was good also.

I toured Munich a year earlier and we had the same local guide this year (Steve.) Very good. I saw some of the same thing I saw a year earlier but I also saw some new items. Steve is very knowledgable and feeds you information throughout the tour.

Like the tour of Munich, very informative. Same guide, Steve.

The tour of the Eagles Nest was somewhat "on your own" but that was OK. We received some information before we got there. The Eagle's Nest part of the tour also includes the "Dockumentation Center Obersalzberg"

Tour guides were great. Our tour manager was from Budapest and knew the place like the back of his hand. We saw so many thing there that it was almost "information overload." He couldn't hardly take a step without telling us something

The local guides were very knowledgeable, as would be expected. Steve is a regular contractor with Beyond Band of Brothers and would be hard to beat. All spoke rather decent English. You might have to listen to them for a minute or two to ease into the accent.

Meals in the hotels were good. We often ate at local restaurants and they were all good. Almost always had American food available but I suggest you try a few of the local dishes also, IE: goulash, wienerschnitzel, etc...

The bus we had on most of the trip was a smaller bus but it was just the right size for our group. The drivers were skilled and polite.

Great service from the first contact until they dropped us off at the airport.

Don't ask why I would recommend the tour, ask why I have recommended it. It was good value for the money. The tour guides and managers were great. Hotels and food was top notch. A lot of historic information presented, and that's why I went in the first place.

Details...

Customer service
10.0

Hotel
9.0

Meals
10.0

Sights
9.7

Guide
9.2

Transportation
9.5

Procom overall
10.0

9.6
Excellent
November 12, 2016
profil
Mr. Gary Bissell
Bath, New Hampshire

11-day Beyond Band of Brothers review

Very Good

Excellence

His was a very good driver.

Information was very good and the tour guide went out of his way to make sure our trip was great.

Details...

Customer service
10.0

Hotel
9.7

Meals
10.0

Sights
10.0

Guide
9.7

Transportation
10.0

Procom overall
10.0

9.9
Excellent
November 8, 2016
profil
Mr. Marvin Beck
Montgomery, Texas

11-day Beyond Band of Brothers review

I bugged the heck out of them and the people, Cassie etc were always patient, and if they didn't have an answer to one of my dumb questions they always got back promptly and with the right answer.

Bombarded with info and answers.

Top class with excellent staff and service. It was like being on a really nice cruise ship with which I'm very familiar. Walk 6 to 10 miles a day and gain weight.

Excellent guides who by the way of studying history, knew as much as the soldiers who landed on the beach

I can wrap this section up neatly. Scott, HenriFrancois and Steve wren the best most knowledgeable guides I've I've ever met.

Simply amazing.

I would rate them as 5 "spoons". Stars

This guy is a freak of nature. He can herd 38 cats while juggling six balls, all while taking care of you and getting any information that you asked for, (and there was a lot of questions asked, and any problem solved. I would have run off into the woods screaming.

Peter doesn't talk a lot but by God he can get the bus smoothly through the eye of a needle. Mercedes bus. What else can you say.

About a 20 out of 10.

All the aforementioned reasons. I can't imagine another company even being close

Details...

Customer service
10.0

Hotel
10.0

Meals
10.0

Sights
10.0

Guide
10.0

Transportation
10.0

Procom overall
10.0

10
Excellent
November 4, 2016
profil
Ms. Jan Finegan
Darien, Georgia

11-day Italian Campaign review

I was satisfied with all hotels; however, having air conditioning would have been nice, though it wasn't too uncomfortable.

I was satisfied with all meals; there was just so much food at times, I felt guilty at leaving so much uneaten. Breakfasts were especially nice.

Completely satisfied with guides.

Drivers were great; motor coach comfortable, especially since we were not crowded.

Camille did a great job; she has a good disposition for dealing with the group.

Very informative tour. Just what I wanted. We visited sites I would not have seen because of a personal lack of knowledge of the area.

Details...

Customer service
10.0

Hotel
9.8

Meals
10.0

Sights
10.0

Guide
10.0

Transportation
10.0

Procom overall
10.0

10
Excellent
October 31, 2016
profil
Mr. Steve Tatham
Manchester, New Hampshire

11-day Italian Campaign review

Very painless process.

They kept me in the loop. I also got to meet the tour guides thru the Internet prior to the tour.

Not that I can recall. There were no hidden surprises.

They were all good. Catania and Rome hotels were a little bigger and I had a balcony.

For the most part meals were very good.

Max and Marlene very good and knowledgeable. Both had a tremendous passion for their jobs. Marlene also had a very friendly humorous way about her. I had no issues with any of the others. The two mentioned to me were in a league of their own.

Not what I was looking for in a museum.

We were able to tour the bombed out houses and that was very good.

Five Stars.

Very comfortable ride, but I and several experienced internet issues.

It was an easy group and she did an excellent job communicating with us. She has a tremendous passion for her job.

Combined some WW2 and other historical sites that I was happy to see.

Details...

Customer service
10.0

Hotel
8.8

Meals
9.0

Sights
8.5

Guide
9.0

Transportation
9.0

Procom overall
10.0

9.2
Excellent
October 28, 2016
profil
Mr. Joseph Sinibaldi
Ballwin, Missouri

11-day Italian Campaign review

Last hotel room was ok but there was no air circulating and it was warm.

Outstanding job

Itinerary was very good

Details...

Customer service
10.0

Hotel
7.8

Meals
10.0

Sights
8.2

Guide
8.5

Transportation
10.0

Procom overall
10.0

9.2
Excellent
October 28, 2016
profil
Mr. Charles Mancuso
Sugar Land, Texas

11-day Normandy to the Bulge review

Guides were great!

Some places very good; some not so good; breads, pastries, desserts always good! Overall, a little disappointed with the food.

Cassie was great!

Charlie was amazing!

The tour was great! It included all of the WWII places that were of great interest to my wife and I. Totally enjoyed it!

Details...

Customer service
10.0

Hotel
10.0

Meals
6.0

Sights
10.0

Guide
10.0

Transportation
9.5

Procom overall
10.0

9.4
Excellent
October 26, 2016
profil
Ms. Judith Guttau
Treynor, Iowa

11-day Beyond Band of Brothers review

Excellent, knowledgeable guides. Steve, the Brit's accent was actually most difficult to listen to and I was getting tired!

Robert was excellent in all areas!

Top notch

Great tour. Learned so much. Saw so much. Great Bonding time with travelers also.

Details...

Customer service
10.0

Hotel
10.0

Meals
10.0

Sights
9.9

Guide
9.3

Transportation
10.0

Procom overall
10.0

9.9
Excellent
October 26, 2016
profil
Ms. Lisa Taylor
Lake Oswego, Oregon

11-day Beyond Band of Brothers review

Very helpful.

Loved having a bit of free time here.

Wanted more time in the museum.

Spectacular tour guide there.

Wanted time in Berchtesgaden.

Loved Bayeaux and Arromanches.

He was helpful and efficient.

They took care of everything. No wasted time. Not too much bus time. No waiting around. Loved the Itinerary and enjoyed every day.

Details...

Customer service
10.0

Hotel
8.0

Meals
10.0

Sights
10.0

Guide
8.7

Transportation
9.0

Procom overall
10.0

9.4
Excellent
October 21, 2016
profil
Ms. June Oppman
Newport , Pennsylvania

11-day Beyond Band of Brothers review

Niki and Leanne were very helpful

Everything was perfect!

All the accommodations were great!

Very Moving!

Loved what they did for the Veteran's in our group!

Wish we had more free time on our own!

Beautiful! Wish the weather would have been better for the views, rainy foggy day.

Very informative! That all did a fantastic job!

Excellent! I swear the food taste better in Europe!

Robert did a outstanding job with everything! His concern and dedication to his job is superb!!! Our group was outstanding, a great group of people!

Peter was great and always helpful!

Superb!

I thought everything was fantastic, lounging, meals, organized, Robert, sights and all the information! Recommend? More time to explore Munich on our own and a visit to the Eiffel Tower before leaving Paris would have been nice!

Details...

Customer service
10.0

Hotel
9.7

Meals
10.0

Sights
9.8

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.9
Excellent
October 20, 2016
profil
Mr. Bill Patterson
Delray Beach, Florida

11-day Beyond Band of Brothers review

A better understanding of the length of the days.

The hotels were very nice. The shower at the Mercure could have been better designed. Water everywhere.

an unexpected highlight - the Tour guide gave an excellent overview of the battle of the Bulge

There were no issues.

Could have used chargers - only one and it was by the driver.

Very professional and would highly recommend with caveat about the amount of walking involved.

Details...

Customer service
8.0

Hotel
8.3

Meals
8.0

Sights
8.7

Guide
8.0

Transportation
9.0

Procom overall
7.0

8.1
Very Good
October 20, 2016
profil
Mr. Matthew Nicholas
Wadsworth, Ohio

11-day Beyond Band of Brothers review

Best museum

Great driver

No wasted time. Very efficient

Details...

Customer service
10.0

Hotel
9.3

Meals
10.0

Sights
10.0

Guide
9.3

Transportation
10.0

Procom overall
10.0

9.8
Excellent
October 19, 2016
profil
Ms. Katie Lambert
Camillus, New York

11-day Beyond Band of Brothers review

Francis and Henri were fantastic! They did an amazing job and I could have listened to them the entire trip. Steve however, was almost the polar opposite. He was much colder and less personality was in his presentation. He was very 'facts and numbers and dates'. In Dachau he talked WAY too fast and went through things too quickly that by the time the back of the group were done taking photos of what he was talking about and looking and reading plaques etc he was already 3 'stops' ahead and we missed half of what things were etc. It was really hard to take in the somber location and experience that it should have been because it was stressful to keep up with him, especially around the main buildings with the furnaces and the grounds directly surrounding them.

Things were very good!

Robert was absolutely AMAZING! He did such a great job. We had a large group and there were a lot of 'needs' like doing laundry mid-trip, power strips in the bus, special stops etc and he accommodated everything above and beyond. He felt like a friend by the end of the tour. At the end of the days if a group wanted to go out (non-tour related) to a bar or local place, he would assist in where to go, take us there, make sure we were all set with orders (Language barriers) etc. He shared personal stories, gave more information on the sites we were seeing, and helped us feel truly comfortable. He was amazing and I never doubted his ability to get us where we needed to be when we needed to be there and to ensure we enjoyed every step of the way. I would absolutely seek him out or request him on future tours!

Peter's driving abilities were INCREDIBLE!! He had a great personality and was always smiling. He went above and beyond to help us with luggage etc. The bus itself was also good. The cup holders in the trays however, were totally useless because NOTHING fit in them haha!

it was amazing and everything was handled professional and accurately it was a worry free 11 days

Details...

Customer service
9.2

Hotel
8.0

Meals
8.0

Sights
8.5

Guide
7.7

Transportation
10.0

Procom overall
10.0

8.8
Very Good
October 19, 2016
profil
Ms. Marianne Susan Hesse
San Francisco, California

11-day Third Reich review

Actually, my travel agent spoke directly to your consultant. I didn't speak with anyone at Procom until I joined the tour group

I got the information from my travel agent, but I was satisfied with the scope of the information.

All were very nicely decorated,clean and had all the necessary amenities. I

I really enjoyed seeing the bunkers.

Very informative, great guide who readily answered all questions.

Wasn't too thrilled about the prospect of going there at first, since I don't drink, but found it quite interesting once I was there.

Very interesting, just sorry that the German government saw fit to put a parking lot in the middle of it, which made it lose some of its visual and emotional power.

Very interesting musuem

Excellent guide, very informative

Somewhat interesting, more interested in their exhibit on the history of uniforms than tanks.

Nice to see the city, beautiful in places.

Was extremely impressed with the architectural design of the building.

Extremely interesting, good tour guide.

Very interesting museum.

Interesting

also interesting

Steve, Keith, Jason, Jutta and Kevin stand out in my mind as being extremely knowledgeable and more than willing to try and answer my questions.

Because I'm a vegetarian, I always don't have as many options as my meat eating friends. I particularly liked the instances when I was able to choose from a buffet and found the German vegetarian soups particularly tasty. I always was able to find sometime at the breakfast buffets. Every restaurant made an effort to accommodate my needs.

The bus was extremely comfortable and the driver was quite efficient.

Excellent!

I feel like you choose high end, comfortable hotels with quality food. I went on this tour due to the content of the material (Third Reich Tour) and because of how the material was presented and the quality of the information we received, I would definitely recommend this tour to anyone who had an interest in the subject.

Details...

Customer service
10.0

Hotel
10.0

Meals
8.0

Sights
8.1

Guide
9.1

Transportation
10.0

Procom overall
10.0

9.3
Excellent
October 18, 2016
profil
Mr. Michael Oppman
Masontown, Pennsylvania

11-day Beyond Band of Brothers review

They did great booking me at last minute.

The shower at Melba was hard to climb in and out without getting hurt.

Wish we had more time in Munich

It was foggy that day, out of our control.

The guides all did a great job.

All were good but first meal in Normandy could have been better.

Robert did an outstanding job!!

Peter did great and we felt safe when driving.

Yes I would recommend the tour.

Details...

Customer service
10.0

Hotel
8.7

Meals
10.0

Sights
8.2

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.6
Excellent
October 18, 2016
profil
Mr. Rene Borromeo
Phoenix, Arizona

11-day Beyond Band of Brothers review

Our room felt rather tight at the Hotel Golden Tulip, and the wide doors of their closet made it difficult to open and close without clearing the areas near the door. Shower stall space was also tight.

Crowded and too foggy when we were there.

All three of our guides were very informative and kept our interest up with the loads of information they had.

All our meals were excellent, the dinner entrees were impressive and the breakfast wasexceptionally good.

We all loved Robert's attitude, he was our "mother hen" for 11 days and he took very good care of all of us. Robert aimed to please all of us and he succeeded exceptionally. My wife and I were very pleased with him and were very impressed.

Our bus was spacious, comfortable and clean. Peter was a great driver who knew his way around well and we all felt very safe with him at the wheel.

Very pleased with everything provided by Procom.

Our tour was everything I had imagined it to be, and first class all the way. I would recommend it to anyone interested in WWII history.

Details...

Customer service
10.0

Hotel
9.3

Meals
10.0

Sights
9.6

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.8
Excellent
October 18, 2016
profil
Ms. Jean Zubieta
Phoenix, Arizona

11-day Beyond Band of Brothers review

my partner did the booking.

am sure great since all went very well!

us ladies, would have liked to go to church and needed some shopping time.

very good considering these were located in small cities

Robert Heinrich was very knowledgeable about the subjects he talked about, he was thorough, very detailed on his attention to the needs of the group, always considering their special needs and indeed a very kind and gentle young man. We enjoyed the trip most especially because of Robert's patience and extreem kindness to older guests. He was able to relate to all ages since we had some young folks as well. Rene and I would adopt Robert as a son in a heartbeat. He is a precious young man. We all loved him. Please give him a bonus, he worked very hard to keep everyone happy. Rene and some of the guys are planning to join another tour with Robert.

The bus was comfortable and the availability of endless water bottles for our needs was great. Peter, was extremely kind and patient with our group as well. He too, deserves a raise.

Details...

Customer service
10.0

Hotel
9.7

Meals
10.0

Sights
10.0

Guide
10.0

Transportation
10.0

10
Excellent
October 18, 2016
profil
Mr. John Palmer
Port Townsend, Washington

11-day Beyond Band of Brothers review

Very satisfied

The hotel stays were all comfortable well co-ordinated and provided access to Wi-Fi and other amenities as necessary.

The briefing we had referencing the map was short but the most comprehensive brief I have ever had about the war in Europe. The playing of taps and the National Anthem at the chapel I found particularly moving.

I would have been willing to give up Munich time for additional time at some of the enroute sites

Steve was exceptionally knowledgeable but kept turning his head away from his speaker on his jacket and I lost about a third of what he said.

All were excellent and well coordinated with no waiting time and no looking around for enough seating. The food in all cases was quite delicious and well chosen.

Robert was extremely helpful and anticipated problems before they became problems He handled all potential problems before they became problems. He was up early and stayed up late to ensure that everything operated very smoothly. My best recommendation is that I can say I wish I had had him as my operations officer while commanding a major unit.

The bus was very comfortable, the Wi-Fi worked properly was stocked with water etc to accommodate passenger comfort. The bus was invariably where it was supposed to be n a timely manner and departed for the tours on time on schedule. Peter did a fabulous job and is a remarkable driver. The best that can be said is that I really never noticed the bus because it was all so flawless.

The tour was a fantastic view of WWII history. The guides were all knowledgeable and educated me over things that I have studied for years. The tour while not inexpensive was well worth the cost with good food very comfortable hotels knowledgeable tour guides with sites well selected to give a good overall picture of the invasion and battles. I would actually like to take the tour again. I could have given up some of the time in Munich to spend more time at the enroute sites.

Details...

Customer service
10.0

Hotel
10.0

Meals
10.0

Sights
9.8

Guide
9.3

Transportation
10.0

Procom overall
10.0

9.9
Excellent
October 17, 2016
profil
Mr. Joseph Oppman
Newport , Pennsylvania

11-day Beyond Band of Brothers review

Very, very happy.

would have liked a little more free time at Munich

We loved all of the tour guides. They were exceptional and very knowledgeable. They were also so willing to answer all questions. Awesome!!!!!

All meals were well planned and the food was excellent.

Robert was superb!!!! He met every need and was very organized with everything. His attitude and personally was awesome. I would love to do another tour with him again. He kept everything running smoothly. I will describe this trip as flawless and I give the credit to Robert

Very comfortable and timely. Great job to Peter our driver. He was also very pleasant

Flawless, Awesome, Superb!!!!!!!!!!!!

I thought from the beginning of booking the trip all through the last day was perfection. I would recommend because I feel Procom and the guides and driver all went out of the way to make this tour exceptional for all.

Details...

Customer service
10.0

Hotel
9.7

Meals
10.0

Sights
9.9

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.9
Excellent
October 16, 2016
profil
Dr. Theodore Lambert
Camillus, New York

11-day Beyond Band of Brothers review

Excellent presentation, beyond expectations. BBOB tour honoring vets was a highlight of the trip.

Tour guide was too fast. I could not keep up and also take pictures. Many of us ended up going off on our own.

I was very impressed with the knowledge of all of our tour guides. I particularly enjoyed Franccois's recount of brecourt manor and stories of Medal of Honor recipients. The fact that Henri was local and actually experienced the battle of the bulge was tremendous. Steve was knowledgeable, though I found it hard to keep up with him. I would stop to take a picture and spend 10 minutes trying to catch up with him. He was often out of range of my hearing device and I felt like I missed half the tour of Dachau.

Meals got better as we went, peaking in Germany. Thank you for accommodating my vegetarian lifestyle.

Robert was an exceptional host. It is obvious that he has a passion for history and enjoys seeing his tour experience these amazing sites. He went above and beyond, from taking us to do laundry to toasting us with airborne beer. He made us feel like one big family. I would not hesitate to recommend him. I would, in fact, seek him out or request him for future tours.

Peter did a great job driving and negotiating small spaces with a very large bus! Amazing.

I didn't have to think about anything but the sights we came to see. Well planned. I highly recommend this tour!

Details...

Customer service
10.0

Hotel
8.7

Meals
9.0

Sights
9.5

Guide
9.0

Transportation
9.5

Procom overall
10.0

9.4
Excellent
October 16, 2016
profil
Ms. Rhonda Madsen
Grapevine, Texas

11-day Beyond Band of Brothers review

Mercure hotel's food was not as good as other places and the shower only had one small piece of glass that did not stop water from getting all over

Breakfast at the first two hotel's needs improvement. Runny eggs and steamed bacon we not very good

Robert was wonderful! He went above and beyond to ensure everyone was happy. He surprised the entire group with special ceremony for all the veterans on the trip!! Very emotional and proud moment to be in the presence of these men.

Peter, can get through the tightest of spots and was very safe in getting us around!!

The knowledge of the tour guides, comfort of the bus, excellent food and drink!!

Details...

Customer service
10.0

Hotel
9.3

Meals
10.0

Sights
9.8

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.9
Excellent
October 16, 2016
profil
Ms. Carol Kiyan
New York, New York

11-day Beyond Band of Brothers review

my first room was very very small and in parts of the room I couldnt stand up straight... it had a slanted ceiling.

they were all absolutely fabulous. They made the day go by so fast and we learned and saw so much. LOVED IT!

Robert was the best tour guide I have ever had!!! I have been on several tours and none of the other tour guides even come close to how wonderful Robert was.

the only thing I would recommend is to switch the seats in the bus as the days go by. Some people want to experience being in the front of the bus. Some tours have the tourists change seats each day so everyone gets a chance to sit in all parts of the bus. It usually works best if each couple moves up two seats each day. Just a thought.

Details...

Customer service
10.0

Hotel
8.7

Meals
10.0

Sights
10.0

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.8
Excellent
October 15, 2016
profil
Ms. Julie Forster
Maple Grove, Minnesota

11-day Beyond Band of Brothers review

We were satisfied.

The night manager at Hotel Mercure was a bit crabby and argumentative. But other than that we loved all the hotels.

I would have liked to have more time in the museum. That was too rushed.

Tour guide Stephan was a bit hard to hear.

Steve was hard to hear at times. I wanted more time in the museum at Dachau. Could cut out the time at the modern memorials (catholic, lutheran and Jewish) in favor of more time in museum.

Excellent

We all loved Robert. He was accommodating to each person in the tour. He had a good sense of humor and good knowledge of the places we visited. I liked his presentation style and appreciated his humor. He was always on the move during the tour, making sure everyone was happy. Robert was the best tour guide.

The guy in front of me always reclined his seat and that really irritated me. I would tell people not to recline or only to recline if there's not anyone sitting in back of them.

Good, I meant to give the full five stars to the bus driver, Peter, on the prior page. He was excellent and a skilled driver.

My general impressions were excellent. I was impressed with the entire tour and I would rate it a 10 out of 10. I liked the fast pace. I liked the local tour guides.

Details...

Customer service
10.0

Hotel
10.0

Meals
10.0

Sights
9.7

Guide
9.7

Transportation
9.5

Procom overall
10.0

9.8
Excellent
October 15, 2016
profil
Ms. Michelle Navarro
Austin, Texas

11-day Beyond Band of Brothers review

All our local tour guides were very knowledgeable. Francois had an answer for everything, it became normal for us to say "just ask Francois, he'll know". Francois was also helpful in translating for us in some of the shops we went to. I appreciated Henri very much because he was able to show us my grandfather's infantry division on a wall of the Mardasson memorial. I did not know they had that there for the 78th division! That meant so much to us and my family back home when I sent them pictures. Steve was very kind in sharing additional information during lunch in Berchtesgaden and answering our questions.

Robert was by far the best tour manager we could've asked for. From the moment we met him up until our goodbyes at the airport, I felt confident that if we needed anything, he would find a way to assist us. He did a wonderful job and I do not know how he (by himself!) was able to coordinate and manage all 38 of us. He has the ability to make you feel as though you are the only customer on the tour with the attention and care he gives you. That is excellent customer service. I felt everything went very smoothly. I was very impressed with him and he took such great care of us that we started calling him "dad". We would definitely do another tour with him again.

Ok.....Peter seriously is the best bus driver I've ever met. I'm not even kidding. He drives that thing better than I drive my own car. Peter received applauses from us several times during the tour for making certain maneuvers that we thought were impossible to get through. Besides that, we had the pleasure of having lunch with him one day and he was very sweet. Köszönöm, Peter!!

Excellent tour. The sights, museums, history, people etc was an amazing experience. It was truly the trip of a lifetime and I will never forget it. This was the perfect way to see Europe for the first time, and to see SNOW for the first time at the top of the eagles nest!! (Yes, I had never seen snow..) it was awesome!!

Details...

Customer service
10.0

Hotel
10.0

Meals
8.0

Sights
10.0

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.7
Excellent
October 15, 2016
profil
Mr. Pete Kalgreen
Akron, Ohio

11-day Beyond Band of Brothers review

Was nice to able to talk and / or email her

All excellent

Darn good for picking one meal for all. Worked well

Dude was good, on the ball. Went the extra mile too.

Only downer was the wifi. Very sporadic and annoying when it didn't work, which was too often. The only bad thing about the trip besides having to have two full travel days ( which was unavoidable)

Great. Well run

Details...

Customer service
9.5

Hotel
8.7

Meals
8.0

Sights
7.1

Guide
9.3

Transportation
8.5

Procom overall
8.0

8.4
Very Good
October 15, 2016
profil
Mr. John Kazlauskas
Owensboro, Kentucky

11-day Beyond Band of Brothers review

Very satisfied

All the hotels were clean and staff was helpful

Very good

Excellent

Very good

Excellent, outstanding

Very knowledgeable and interacted with the group.

Excellent, outstanding, addressed all our needs and solved minor problems quickly. His ability to keep on schedule was outstanding. His upbeat personality made the tour enjoyable. Was impressed with his knowledge of subject matter. Worked to keep us informed and answered all questions.

Outstanding

Excellent

Received more information that I thought was possible. Sites were good to visit after reading about them for so long. Information was presented is a good structured itinerary. The opportunity to visit the sites with informed guides is great.

Details...

Customer service
9.5

Hotel
10.0

Meals
8.0

Sights
8.6

Guide
8.7

Transportation
10.0

Procom overall
10.0

9.3
Excellent
October 14, 2016
profil
Mr. Larry Cohen
Wappingers Falls , New York

11-day Beyond Band of Brothers review

Did not like the fact the Omaha Beach Hotel only had elevators on one side. I did not like carrying my luggage up and down two flights. The hotels breakfast food was very good. However the food served at the dinner buffet was not enjoyable. Also the rooms ceiling had a lot of angles. We felt like we were in an attic.

All the guides were excellent.

All the meals were very good except as stated earlier the buffet dinner at the Omaha Hotel.

Robert was an excellent tour manager. He was very organized and informative. Robert has a great friendly personality.

Peter is a very safe and skilled driver.

PLEASE NOTE THAT THIS SURVEY IS COMING FROM "TWO" PEOPLE, LARRY AND ANDREA COHEN. Tour was very organized and well run. All tour guides were very informative. Tour dealt with the highlights of each area. All meals were included with the tour. SUGGESTIONS: OMAHA HOTEL FOR DINNER GIVE THE CHOICE OF THE BUFFET OR A SEPERATE DINNER. IN GENERAL IN ADDITION TO THE ONE DRINK INCLUDED WITH EACH MEAL, ALL DINNERS SHOULD HAVE EITHER TEA OR COFFEE INCLUDED AT THE END OF THE MEAL.

Details...

Customer service
10.0

Hotel
8.3

Meals
9.0

Sights
10.0

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.6
Excellent
October 14, 2016
profil
Mr. David Clark
Washington , North Carolina

11-day Beyond Band of Brothers review

Robert went above and beyond to make this trip a once in a life time memory! A+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Peter is an amazing driver!!

Amazing and I've already recommended you for your superior tour and outstanding service!

Details...

Customer service
10.0

Hotel
10.0

Meals
10.0

Sights
9.8

Guide
8.3

Transportation
10.0

Procom overall
10.0

9.7
Excellent
October 14, 2016
profil
Mr. Daniel Furdek
St. Francis, Wisconsin

11-day Beyond Band of Brothers review

The best

Details...

Customer service
10.0

Hotel
8.7

Meals
10.0

Sights
10.0

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.8
Excellent
October 14, 2016
profil
Mr. Alex Navarro
Austin, Texas

11-day Beyond Band of Brothers review

Very friendly and easy to get our flights and everything booked.

Only thing I missed was air condition in the rooms. Other than that, 5 stars!

Loved them! And the free drinks!

Robert was amazing. Great personality and extremely thoughtful and helpful the entire time!!

Peter rocked!

Amazing.

It is perfect for the history buff and if you want to see Europe. Full accommodations and really able to just enjoy yourself and learn.

Details...

Customer service
10.0

Hotel
10.0

Meals
10.0

Sights
10.0

Guide
10.0

Transportation
10.0

Procom overall
10.0

10
Excellent
October 14, 2016
profil
Mr. Kevin Porter
Raleigh, North Carolina

11-day Beyond Band of Brothers review

I never had any doubts about this booking.

I like the format of the checklist. It kept me on track with what I needed to provide to the tour manager(s) and it kept me from scrambling at the last minute to get all of the documents to you guys.

I can't think of anything. I personally asked Robert Heinrich about the weather, and he was gracious to email me good information that helped me when it came time to pack for the trip.

Each hotel was amazing in its own right. I would return to any of them.

Probably my favorite museum of them all. Loved the memorial on-site, as well.

Houffalize!

I meant to ask our guide about Skip Muck's plot, but time slipped away. Would have liked to have a little more time here.

A heavy day for sure, but an important one of the trip.

I wish we could have spent some extra time in the actual town of Berchtesgaden. The Eagle's Nest was cool, but I feel like we missed out a little by simply driving by the town itself.

I loved the fact that we had distinct experts for each area of the trip. No one can be an expert in everything, but these guys were certainly experts in their theater of study. I enjoyed speaking candidly with each of them.

The FOOD!!! It's a small miracle that my pants managed to fit me when I got home, but it was worth it. It was so nice not to have to worry about anything in that regard. I think it would have been a slightly different story if I had special needs (i.e.: vegan or vegetarian) but as I didn't require anything different than the standard meal, it was perfect. The only negative thing I can think of is that they don't know how to prepare bacon in France and Belgium. The Germans knocked that one out of the park, though.

Robert is an amazingly unflappable guy. For such a young man, he possesses patience that is much beyond his years. If he was ever worried about making a specific stop by a certain time, he never let us see him sweat. A few times I was nearly the last one on the bus at a given stop, but never a word was spoken, and the tour went on without incident. When I thought I had lost my iPhone, he quickly communicated that to Peter, who skillfully drove the bus back through busy streets. A few moments later, when I found it (I really and truly thought it was lost) he was totally cool about it. He went above and beyond the call of duty with our group. He presented a wreath of flowers which was laid inside the chapel at the American cemetery in Luxembourg. That was a special moment, and we all were affected by it. Not a dry eye in sight. We joked about it and called him "Dad" at times, but that's exactly how it felt like. He took care of us, being ignorant as we were about some of the customs and traditions in Europe. He didn't make us feel stupid when we asked certain questions which he may have thought were common knowledge. Robert is a wonderful tour manager and I would love to have him as my guide on any future tours that I take with Procom. He's a real asset to the Procom family, for sure.

I knocked the coach a half star, simply due to the spotty WiFi. It was a small inconvenience, though. It could have been due to the fact that 38+ people were trying to use the same bandwidth, and that's not necessarily the fault of the service, but it was a little annoying sometimes to not even be able to send a picture message through my iPhone. Eventually, I just gave up and looked out the window, or talked with my fellow travelers. It was great having a small cooler in the front, and the water which was supplied was a nice touch as well. Also enjoyed being able to watch movies during the long travel days. Peter was a phenomenal driver. He took that bus places I didn't think it could go. He backed it into tight spots with ease and precision. I felt very safe with him at the wheel of that big Mercedes-Benz.

This was an amazing tour--one that I will certainly remember for the rest of my days. I'll never forget it, nor the people I shared it with.

I loved it all. If we could have had a little more scheduled free time, that would have been welcome. But truthfully, we were pretty much worn out by the time we got back to the hotel(s) that if we did have free time, we were ready to go to bed anyway. One suggestion I have is that if it were possible to have a professional videographer along for the trip, that would have been nice to relive the sights (or highlights) of the trip. I know it would add an additional expense, but it could be an add-on type of service, if one would like to have a video of the tour. I would not want to edit such a mountain of footage, though. I would recommend this tour to anyone who wanted to follow in those same footprints of those that served in Normandy, Belgium or Germany. It brought history to life. It helped me to begin to truly comprehend the scale of this war, not in just terms of lives lost, but of the energy, material and labor that went into waging war across Europe.

Details...

Customer service
10.0

Hotel
10.0

Meals
10.0

Sights
9.8

Guide
10.0

Transportation
9.5

Procom overall
10.0

9.9
Excellent
October 14, 2016
profil
Mr. Don Betts
Sarasota, Florida

11-day Beyond Band of Brothers review

the information and assistance I got from Cassie was outstanding. She answered every question i had, and made the process much easier. Strong customer service skills.

The on line trip monitor was really helpful. Also I called Cassie a few times and she always gave me good advice and help.

As are most hotels in Europe, the rooms are small, but they were all clean and comfortable. The breakfast was especially great at the Hotel Golden Tulip.

Great guide for all the beach sites. Glad we spent enough time to see everything.

Excellent museum.

Breathtaking place. The guide was the most interesting and informed guide on the trip. Especially appreciated the ceremony Robert set up for for the veterans on the trip.

Would rather have stayed in Berchasgarden and spent more time there. However, being so close to the airport made the last day much easier.

Fog prevented us from seeing the breathing views, but it was still a great leg of the trip.

Your guides are exceptionally well versed and exceeded my expectations. The best of the bunch was Scott, the curator at the Luxembourg cemetery.

Breakfast was especially good at the Golden tulip. The lunch stops were very good as well.

Robert was the key to the success of this trip. There was nothing he couldn't accomplish for us. He is very proactive, knowledgable and personable. You couldn't have hired a better person in my opinion. Outstanding customer service skills!

Very comfortable bus and Peter the driver was a real pro.

Far exceeded my expectations before and during the trip.

Overall, this was a great trip. A major bucket list item for me and those traveling with us. I would recommend this trip and Procom for anyone.

Details...

Customer service
10.0

Hotel
8.0

Meals
8.0

Sights
9.1

Guide
9.3

Transportation
10.0

Procom overall
10.0

9.2
Excellent
October 14, 2016
profil
Mr. Kenneth Nallinger
Clifton Heights, Pennsylvania

11-day Beyond Band of Brothers review

Extremely

Great and yes

Details...

Customer service
10.0

Hotel
10.0

Meals
10.0

Sights
10.0

Guide
10.0

Transportation
10.0

Procom overall
10.0

10
Excellent
October 14, 2016
profil
Mr. Kevin Mcmullan
Albuquerque, New Mexico

11-day Beyond Band of Brothers review

more info about the hotels before the tour

outstanding

Maybe tried to have too much content per day, but an excellent tour.

Details...

Customer service
9.0

Hotel
7.3

Meals
7.0

Sights
10.0

Guide
10.0

Transportation
10.0

Procom overall
8.0

8.8
Very Good
October 13, 2016
profil
Ms. Patti Hill
Albuquerque, New Mexico

11-day Beyond Band of Brothers review

Niki was fantastic

It would have been nice to see a map to truly comprehend the descriptions given on where troups were and were advances and retreats were

everyone was fantasic, knowledgable, and kind

She was great.

Excellent. It was very organized and well executed. I would have liked an updated agenda so I can better organize my photes.

Details...

Customer service
10.0

Hotel
10.0

Meals
10.0

Sights
9.9

Guide
9.8

Transportation
10.0

Procom overall
10.0

10
Excellent
October 12, 2016
profil
Mr. Dan Neidlinger
Phoenix, Arizona

11-day Beyond Band of Brothers review

More details on Bastone tour sites

Need 15 minute discussion of map from Jean-Luc before beginning his tour around Bastogne

Great tour. I suggest offering optional pre and post tour packages. For instance, a two day pre-tour of Paris option.

Details...

Customer service
9.2

Hotel
8.0

Meals
8.0

Sights
8.8

Guide
8.3

Transportation
10.0

Procom overall
10.0

8.9
Very Good
October 12, 2016
profil
Mr. Thomas Hunt
Jordan, Minnesota

11-day Third Reich review

All were very nice and the food was great.

All were very good. I think some just had better material to talk about.

Some of the lunches were too big and too slow. I would prefer to keep the lunches to an hour and have a set menu with quicker service.

The driver took that bus places I did not think a bus could go. He was a pro.

Very good tour and I would certainly recommend it and Procom.

Details...

Customer service
10.0

Hotel
9.3

Meals
10.0

Sights
8.6

Guide
8.6

Transportation
10.0

Procom overall
10.0

9.5
Excellent
October 12, 2016
profil
Ms. Bonnie Green
Porter Ranch, California

11-day Third Reich review

Liked the German food. Really enjoyed the hotel buffets.

Chubba was an excellent driver and did he best to get us as close as possible to our points of interest.

Very well organized, but willing to makes allowances at each point of interest for those not able to walk any more. We were given options. Even though it was tightly planned, we didn't feel rushed through the sights, museums, points of interest. The amount of information from Charlie and the local tour guides was outstanding.

Details...

Customer service
10.0

Hotel
8.7

Meals
10.0

Sights
8.9

Guide
8.3

Transportation
10.0

Procom overall
10.0

9.4
Excellent
October 12, 2016
profil
Mr. Paul Sawyer
Lilburn, Georgia

11-day Third Reich review

very satisfied

best hotels ever

not enough time :)

too much time :)

excellent

great guide

excellent.

should be an optional tour

excellent

great guide

very impressive

very professional

best food ever!!!

very professional

I was treated like royalty. It was the best trip ever!!

Details...

Customer service
10.0

Hotel
10.0

Meals
10.0

Sights
10.0

Guide
9.9

Transportation
10.0

Procom overall
10.0

10
Excellent
October 11, 2016
profil
Ms. Patricia Holter
Tucson, Arizona

11-day Beyond Band of Brothers review

Loved the guide

Details...

Customer service
10.0

Hotel
7.3

Meals
8.0

Sights
10.0

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.3
Excellent
October 11, 2016
profil
Ms. Beverlee Patterson
Delray Beach, Florida

11-day Beyond Band of Brothers review

very helpful

The walking was quite strenuous. I know it was in the info pages; but I would have liked this emphasized more loudly before departure.

Location was great for all the hotels. Food was a good selection, but hard to eat same food repeatedly in same hotel. I understand the timing and location did not allow for as much variety as I might like, so this is not a complaint, jut an observation. Showers were difficult to figure out, as was the temperature control in each property. Beds were comfortable,, which was perhaps the most important need.

Very sorry to have not seen the statue of the Scottish Bagpipe player in Sword beach (i think it was Sword).

Incredible!

Not enough time to see the whole thing. Rushed to lunch. Would have preferred to stay at museum and skip lunch - but no option offered and thought of it too late to make it work.

Best guide on the trip! Fantastic presentation

Moving visit...but, once again, not enough time to see it all - need more time

Didn't get to see it, too tired. Octoberfest was fun

good tour

The guide makes all the difference when visiting historic sights. The mobile devices are a great idea, but if the guide walks fast, we loose connection...and only the part of the group close to him hears it all. I am a little slower, so I missed a lot.

Overall, they were very good and very accommodating to my special needs. it was great to not have to worry about where to eat, etc while on tour. Some items were not to my liking, but there was enough food that i never went hungry. Very nice to have a drink with lunch and dinner

Fantastic driver...not sure how to compliment him enough

Tour was very complete. Inclusions were well thought out & planned

anyone interested in WWII - or history in general - will LOVE this tour. I will warn people of the high amount of walking, but not to let it discourage them

Details...

Customer service
9.4

Hotel
7.3

Meals
7.0

Sights
9.7

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.1
Excellent
October 9, 2016
profil
Ms. Hazel Stewart
Brewster, New York

11-day Beyond Band of Brothers review

The last two days of the tour were changed. Even though we were provided with the tour itinerary in the tour bag we received we did not realize it unitl the end of the tour. I would have liked to know up front the changes that were made to our original itinerary. I understand changes need to be made depending on circumstances but I would like to have had the knowledge ahead of time. I misplaced my itinerary and looked it up on the website but the old itinerary was still there.

I wish we had an hour more to spend there. I feel we were rushed and our time was cut short. We moved too fast (and I move)

We had more time and had time to feel the experience.

Would have liked just a little more time. Even just a half hour.

The guide was informative and compassionate about the history she provided.

The guide was phenomenal and comprehensive.

The food was good in most locations. The meat was inedible during one dinner. It was mostly gristle. Some others at my table experienced the same thing. I do not like mayo, and other condiments and included that on my pre-tour information but I continued to get served with food that contained mayonnaise, mostly salads. When a salad was brought to me without the dressing it was different that what the other participants received. Cassie was very helpful and did what she could to remedy this.

Cassie was amazing in all realms and I consider us spoiled that during our next travel with Procom I want to be on her tour.

The motor coach was comfortable, the temperature was perfect, the ride was smooth. The water provided for us in the vehicle was welcomed. I don't know how Peter can navigate with such a vehicle but he does it with grace, style and safety. He is a gentleman and we were lucky to have him facilitate our travel.

The tour was in depth, we covered so much history and sights that were previously seen in movies and television but Procom's tour and guides brought it alive for us. We seamlessly traveled and lodged and dined in comfort and style at all the locations. We were welcomed at the hotels, dining locations, museums and areas and Cassie facilitated this in silent fanfare. I would recommend the tour because one truly experiences the tour without concerns about all the details. So much was included with was a real plus for my husband and I. This is accomplished with great comfort and style for the tour participants and we all felt like we received individual attention yet Cassie brought us all together as a group from the very first day. It is truly a first class experience.

Details...

Customer service
9.8

Hotel
10.0

Meals
9.0

Sights
9.3

Guide
7.3

Transportation
10.0

Procom overall
10.0

9.3
Excellent
October 8, 2016
profil
Mr. Billy Williams
Science Hill, Kentucky

11-day Beyond Band of Brothers review

great service, clean, courteous employees. great food.

Time at this sight was too short, we were only there two hours

all was very knowledgeable of the sights and very easy to ask questions of.

meals were well prepared, always a good verity at each dinning place.

Cassie was super. always kept us informed of each days activity, had time for everyone, made everyone feel a part of the group, was always there for each of us. Enjoyed Cassie so much that if I every go on a another tour I hope she is the tour manger.

coach was first class, driver was very skillful in his driving

Excellence

It was every thing your brochure and Lexington staff said it was. I was not disappointed in any way about the tour only that it had to end.

Details...

Customer service
10.0

Hotel
10.0

Meals
10.0

Sights
9.8

Guide
10.0

Transportation
10.0

Procom overall
10.0

10
Excellent
October 8, 2016
profil
Mr. Michael Harris
Wakefield, Rhode Island

11-day Beyond Band of Brothers review

I would have liked to to have had a specific itinerary that told us when Octoberfest was included on the tour.

Internet was spotty at the Melba Hotel otherwise I liked all of the hotels

I know this is picky and impossible to plan but I would have liked to see Omaha Beach at low tide. When we got there,it was at high tide and we didn't see any beach. Like I said, I don't expect you to plan trips around tide schedules!

The guides were all excellent. Jean-Luc's accent was a little hard to understand for me

Meals were all very good. Some were better than others but all were good.

Cassie was fantastic. She never got flustered. She was very nice and the tour ran flawlessly.

I would absolutely recommend this tour. The local guides were great. The itinerary was well thought out and the museums chosen were top notch.

Details...

Customer service
9.4

Hotel
9.7

Meals
8.0

Sights
10.0

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.6
Excellent
October 8, 2016
profil
Mr. Ronald Channels II
Orange, California

11-day Beyond Band of Brothers review

Yes, at the airport in Paris, it was pretty confusing trying to find the bus. You should have a map detailing exactly where the meeting point is to the bus. We had asked several people working at the airport, they all had no clue where anything was. We ran around for about an hour trying to find the bus.

The Novotel was a nice hotel, however, it was too far from the center of Munich. So anyone who wanted to go out exploring had to take a 30 minute cab ride or train. It would have been much nicer to be able to walk every where.

This is a 3 hour tour. We rushed through here is 2 hours. We had several people on the tour who couldn't keep up. We missed half the tour and felt like it was rapid tours. The tour guide spend at least 40 minutes standing and explaining be we entered Dachau, he could of very easily walked a slower pace and explained everything. This would of given us more time to get through everything.

Here we only had 1 hour to see the Eagles nest. Again, this needs to be least 2 hours. I'd go here first, spend 2 hours, then go back to the bottom for lunch and tunnel tour for an hour. Everyone comes to see the Eagles Nest. It would of been nice to even have the lunch at the Eagles Nest.

In Bastonge, everyone complained that they couldn't understand what the tour guide was saying. He was good, but the accent was a bit too heavy.

The meals where good. Never got to try a steak dinner. We at a lot of chicken. I'd recommend mixing up the meals.

Peter did a great job.

I thought the tour was awesome, I loved everything about it. I also learned so much and will definitely go on another tour.

Details...

Customer service
10.0

Hotel
9.3

Meals
8.0

Sights
10.0

Guide
8.7

Transportation
10.0

Procom overall
10.0

9.4
Excellent
October 7, 2016
profil
Dr. David Smalley
Bartlett, Tennessee

11-day Beyond Band of Brothers review

Excellent tour and well organized. More time at Dachau and American Cemetery, less at the Oktoberfest!

Details...

Customer service
9.6

Hotel
8.7

Meals
8.0

Sights
8.7

Guide
6.7

Transportation
10.0

Procom overall
10.0

8.8
Very Good
October 7, 2016
profil
Ms. Beverly Mancuso
Sugar Land, Texas

11-day Normandy to the Bulge review

I'm sure this is the BEST WWII tour available!! The sites were exactly what I wanted to see; I learned so much that I did not know; I was totally amazed at the knowledge of ALL of the guides at all of the sites. I would surely recommend this tour to anyone interested in any WWII historical tour ... first-class!!

Details...

Customer service
10.0

Hotel
7.3

Meals
6.0

Sights
10.0

Guide
10.0

Transportation
10.0

Procom overall
10.0

9
Excellent
September 30, 2016
profil
Mr. Gary Cooper
Eureka, California

11-day Normandy to the Bulge review

Nikki was great. She answered all my stupid questions and more

I was able to take the info Procom provided and do my own research on each of the sites we vistied

Great food at all three hotels

Fantastic

The tour at the Bastogne barracks was to short. We didn't get to see all of it or the other large warehouse museum. What we did see was awesome.

Fantastic

Both guides were very knowledgeable and made the tours much more interesting.

All of the food was delicious. There was only one meal that I would consider it not as good was the ham and cheese sandwiches, but it was still good just not as good as the other meals.

Cassie did great. She kept us on time and was very very patient with some of the people in our group and all of our repeated questions.

I loved the tour and would like to take another. I have already recommended this tour to my friends and family. I wish the tour of the museum in Luxembourg was longer. There was a lot we didn't get to see because of time constraints.

Details...

Customer service
10.0

Hotel
10.0

Meals
10.0

Sights
10.0

Guide
10.0

Transportation
8.0

Procom overall
10.0

9.7
Excellent
September 28, 2016
profil
Mr. Nicholas Dorkin
Briarcliff Manor, New York

11-day Beyond Band of Brothers review

They were very helpful and kept me up to date

The mytrip website was very helpful

I had been told that the hotels were going to be nice, but they exceeded my expectations.

I was a bit disappointed at how the area around the beach had been developed. It was still great to be on the beach

Utah was better conserved than Omaha. It was great

I enjoyed the tour we went on at Juno, the bunkers, and the museum as well as the beach.

That was a great museum! Pretty awesome that they had the actual bridge at the museum, and a replica of a glider, as well as many other cool artifacts. And getting to see the current bridge lowering was a cool bonus.

It was very cool to get to see a lot of those areas. They were untouched, except by nature

Great Museum! It was optional to go to, but very nice. A little complex with the audio devices, but still a well set up museum.

That was awesome! The curator that showed us around blew my mid with how well he was able to explain the movements for ALL military forces for both sides from D-Day on was incredible. Also, I love General Patton, so seeing his burial site was a highlight!

It was interesting to see.

I've always wanted to see Munich. It was a very old city, but with modern infrastructure. Our guide did a great job of leading us around.

That was one of the stops I was most excited to see. The views were breathtaking! Getting to walk around that area was awesome!

All of the guides were great!

I was coming to Europe expecting the food to be different from what I would eat in the U.S. Some of the food was similar, but made differently. But there were some meals that were very different. Food was A+ in my opinion!!

To say the least, Rob was the best! He put in so much effort to make sure that everyone was having a good time, making sure everyone was satisfied, but also was very fun to be around. He was very outgoing, always up for taking pictures and spending time with all members of the group! He was an amazing host. If, or when I should say, I do something like this again down the road, I would want him to be the host again.

The bus was great! Long drives can be tough, but we were going in comfort. It was clean and modern. Our driver was great! Driving a bus would be tough, but he drove very well. I never felt nervous, he followed all regulations for driving in Europe, and he would have fun with us when we sat down to eat. Great guy, great driver!

I loved the tour. It was something I will never forget. I would recommend the tour for many reasons. It is all inclusive, which certainly takes a lot of stress out of traveling, especially if you're going to foreign countries for the first time. Also because of the amazing sites that are seen along the tour, and the experience of getting to know your fellow group members.

Details...

Customer service
10.0

Hotel
10.0

Meals
10.0

Sights
8.9

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.8
Excellent
September 14, 2016
profil
Mr. Ronald Reynolds
Palm Coast, Florida

11-day Beyond Band of Brothers review

The shower door was uncomfortable to use.

Rudy was a gentleman and eager to help in any way.

Driver was great!

Details...

Customer service
10.0

Hotel
9.3

Meals
10.0

Sights
10.0

Guide
10.0

Transportation
10.0

9.9
Excellent
September 13, 2016
profil
Ms. Laura Textor
Blue Springs, Missouri

11-day Beyond Band of Brothers review

Meal service at Rilano Hotel the last night was terrible. We were supposed to eat at 8pm and did not receive meal until 9:15.

Our local guide Francios was wonderful.

Our local guide Henry was wonderful!

Glad I did not miss this.

Scott was wonderful.

I was not interested in SS tour so had a lot of time to waste.

Steve was very good tour guide.

It was beyond my expectations. I would recommend this tour to anyone

Details...

Customer service
9.6

Hotel
8.0

Meals
8.0

Sights
9.6

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.3
Excellent
September 12, 2016
profil
Mr. Bill Ashby
Brownsburg, Indiana

11-day Beyond Band of Brothers review

All of the hotels were great. The shower was not the greatest at the Melba Hotel.

The girl who talked to us was excellent. Very passionate.

One of the best museums I have ever visited.

Very touching and emotional place to visit.

Very interesting to see where so much history took place.

Beautiful.

Rudy really brought the events & soldiers to life. His presentation at the American Cemetery was very emotional. Henri was fantastic with his knowledge of the battle and what it was like to live in the area. Steve has a fantastic knowledge of history.Loved the side tour

The food was fantastic. I ate too much.

We could not have had a better tour manager. Robert was fantastic and took care of any need or problem that came up. He is a very big asset to your company. Really glad to have met him.

The motor coach was great. Very comfortable. What a fantastic driver we had. He amazed us with the way he could get the bus around. He was always helpful and friendly.

Very happy with everything from before the tour and during the tour.

The tour was better than I expected. Everything was done first class from the local guides, to the food, to the motels. The job done by Robert and our driver was fantastic.

Details...

Customer service
10.0

Hotel
9.0

Meals
10.0

Sights
9.9

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.8
Excellent
September 7, 2016
profil
Ms. Kimberly Yarbrough
Rumson, New Jersey

11-day Beyond Band of Brothers review

I would have liked more information about the hotels. I would have asked to book an additional room for my son or to upgrade to a larger room.

Truly, my only complaint is I wish the rooms had been larger and the bathrooms bigger.

A wreath laying ceremony was performed with my father in attendance. It was truly a magical moment for my family.

The guides were phenomenal. Better than I had expected!!!!!

The food was mostly delicious, but it would have been nice to have more choices. I chose to skip dinner several times because I needed a break from the group, planned dinners.

Robert was exceptional. I cannot compliment him enough. From my 14 year old son, to my 72 year old father, he made everyone feel special, included and cared for at all times. He was truly wonderful.

I would recommend the tour to everyone interested in a WW2 tour. The tour was above and beyond my expectations. Again, the only thing I would have changed was to upgrade our hotel rooms.

Details...

Customer service
10.0

Hotel
6.7

Meals
8.0

Sights
9.9

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.2
Excellent
September 7, 2016
profil
Ms. Susan Ashby
Brownsburg, Indiana

11-day Beyond Band of Brothers review

Amazing - all of them.

I especially enjoyed all the e-mail story links.

They were all amazing!

Robert was constantly making sure that each of us was well taken care of, or if there was anything he could do. He has an amazing amount of energy, a great work ethic - always working hard - and made the tour a lot of fun. He would even come to talk to each group of people on the bus to see how we were doing. Even at night, after touring all day, he would hang out with people on the tour. He was amazing!

Driving that big bus through very, very tight spaces - he was incredible! I even took a few pictures out the window of the how close objects were to the side of the bus - I was so amazed! He quite possibly could be one of the best bus drivers in the world!

I have already highly recommended the tour to coworkers and friends. We took awhile to think about whether to sign up or not - it is a lot of money - but totally worth it. We are glad we did!

Details...

Customer service
10.0

Hotel
10.0

Meals
10.0

Sights
9.8

Guide
10.0

Transportation
10.0

Procom overall
10.0

10
Excellent
September 7, 2016
profil
Mr. Tom Memmer
Princeton, Indiana

11-day Beyond Band of Brothers review

I feel we should have tried to explore more of the draws that lead off the beach

Very nice and attentive.Took his job to heart and wanted everyone to be included!

He did a great job in some difficult driving situations!

I think the tour from beginning to end was very good. We covered all the things that I had on my must see list. After looking at many tour options, I went with Procom, and your tour matched my every expectation! Job well done, THANKS!

Details...

Customer service
10.0

Hotel
6.7

Meals
9.0

Sights
9.4

Guide
8.0

Transportation
10.0

Procom overall
10.0

9
Excellent
September 5, 2016
profil
Mr. Bob Townsend
Princeton, Indiana

11-day Beyond Band of Brothers review

Excellent tour. Covered lots of territory, on time, with very good guides?

Details...

Customer service
9.0

Hotel
8.7

Meals
8.0

Sights
8.4

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.2
Excellent
September 5, 2016
profil
Mr. Gabriel Whitman
Northridge, California

11-day Beyond Band of Brothers review

All inclusive tours are always a good idea.

Details...

Customer service
10.0

Hotel
10.0

Meals
10.0

Sights
10.0

Guide
10.0

Transportation
10.0

Procom overall
10.0

10
Excellent
September 4, 2016
profil
Mr. Paul Dydo
Maryland Heights, Missouri

11-day Beyond Band of Brothers review

excellent cassie handled our account and questions fantasticly she and the whole staff are number 1

they were all greart

mercure was a little small food was good staff good melba was better novotel was best all around especially currency exchange avaialable

beyond words

same

fabulous

long but interesting guide was fabulous

very intersting

extremely informative guide was fabulous

extremely emotional cant believe the world denied that for so long especially the people who may have lived nearby but i guess they feared for thier lives

impressive

most breathtaking of the tour the bavarian alps were awesome

all excellent 11 on a scale of 10 you forgot kathy at pegasus bridge she was very good

Details...

Customer service
10.0

Hotel
8.0

Sights
10.0

Guide
10.0

9.5
Excellent
September 1, 2016
profil
Mr. Charles Kalyn
Northridge, California

11-day Beyond Band of Brothers review

I did not speak to much to your front office. I would of like a little more information prior to departure. Maybe a packing list, I brought a little nicer clothes in case we had a formal dinner night, I know someone in our group forgot to bring sunscreen, someone didn't bring a hat, etc.

A packing list, just a reminder would be great. Also, alot of people did not have Euros, might want to add a recommendation to bring some Euros.

The Hotels were amazing! They all were accommodating, and had great Bars. The breakfasts were good, and the mini bars stocked!

Not sure if its possible, but the tour of Munich was amazing, but as it fell on a Sunday all the shops were closed. Would of been nice to be able to do a little shopping in Munich.

Your Guides were Perfect, Amazing, and made the trip! There stories brought everything together. If I was to just go to many of these sites, there is no way I would ever find the sites, nor the monuments we were taken to.

The meals were amazing! The time in between meals was perfect. No complaints!

Rob was amazing. He made sure we had everything we needed, and took care of us. He made sure everyone was on time, made sure we were having a great time, and his ability to translate to make sure we got what we needed was perfect. ROB MADE MY TRIP!

PERFECT!!!!

It was the trip of a life time. I would not have changed a thing.

Details...

Customer service
8.5

Hotel
10.0

Meals
10.0

Sights
9.4

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.7
Excellent
September 1, 2016
profil
Mr. Norman Krimbill
Highlands Ranch, Colorado

11-day Central Europe Remembrance review

The small number of travelers allowed for getting to know each other, and receive a personal tour and attention.

Details...

Customer service
10.0

Hotel
8.0

Meals
10.0

Sights
10.0

Guide
9.6

Transportation
10.0

Procom overall
10.0

9.7
Excellent
August 20, 2016
profil
Ms. Nancy Powell
Edmond, Oklahoma

11-day Beyond Band of Brothers review

Everyone was extremely helpful and fun to work with. I took my grandson with me on the tour, and it was a surprise for Christmas last year. Your staff helped me get that done, and sent a beautiful Gift Certificate to give to him at Christmas. The look on his face was priceless when he saw where he was going!! Well done! Any questions I had, they were always right there to answer. I loved the list of books to read before the tour. My grandson and I traded books and read as many as possible. All the lists of things to do ahead of time were wonderful. You have put a lot of thought into what will make a wonderful experience on your tour.

Answered this on the previous question. Incredible job!!

Francois was a wonderful guide!

I can't believe that Henri Mignon was our guide for 2 days! What a wonderful wealth of information and a passion to share it with others. He is a jewel. You are fortunate to have some of his experiences during the Battle of the Bulge on video tape. Good Work!

There is never enough time to see everything. This museum was excellent.

Robert made this visit so very special with our Wreath Laying ceremony. What a way to honor our 5 Viet Nam era vets and to remind us what the price of freedom really is. Scott was absolutely incredible as a guide and gave the best description of the D Day landings and the Battle of the Bulge while we looked at the hugh maps in the cemetery. Very impressive!

The 5 stars is not for what Dachau was, but for our tour there and Steve, our guide. Even the rain seemed to mirror the atmosphere of the place. Truely, we must Never Forget!

The tour was good, and Steve's knowledge was amazing. I think I was just too tired at this point for such a long walk.

I'm terrified of heights, but it was worth it to go there!!

Robert was an excellent tour manager. He took care of all our needs. His attention to detail was brilliant! We all had such fun with him. I would love to travel with him again. What a blessing!

Peter was just wonderful in taking good care of us, even though we didn't speak the same language. What a great driver!!

Best tour ever!!

This tour went above and beyond my expectations. The attention to detail, from the accommodations and food, to the places we visited, was magnificent. You brought back to life Easy Company and the history of World War II. Superb!!!!!

Details...

Customer service
9.8

Hotel
9.7

Meals
7.0

Sights
9.7

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.5
Excellent
August 17, 2016
profil
Mr. Daniel Plasterer
Decatur, Indiana

11-day Beyond Band of Brothers review

Nikki was great

Museums, beach, guided tours (especially the canadian tour guide (Mathew), all were spectacular

Tour guide was very good

Henri was awesome - keep him as long as possible!

The guide at this place was phenomenal - I wish I could have recorded his fast-paced summary in front of the maps!

Wow - I was overcome with emotion - awe at the sight of so many atrocities and disbelief that it happened.

Guided tour was very good.

This was incredible - icing on the cake!

They were all great. The tour would have been good without them but they each added their own touch to make them great!

Good food, lots of choices except for the sit-downs, but that was expected, and the beer was exceptional.

Robert was the best! He had a great handle on what was needed to keep everyone happy and he was also more than willing to join in with this group of fun-loving tourists. I would recommend him to anyone for one of your tours. Keep this guy!

Coach was always clean, always the right temp and always on time. Peter was an excellent driver.

The tour was great. I was intrigued by the itinerary, kept informed by Nikki and the website/emails and then when it came time for the trip, Robert and the rest of the guides blew us away. Two weeks is a long trip and it seemed to go by in a flash because of the way it was set up and the wonderful people that were guiding us. Good job all the way around.

Details...

Customer service
10.0

Hotel
8.0

Meals
8.0

Sights
10.0

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.4
Excellent
August 15, 2016
profil
Mr. Peter Marshall
Fernandina Beach, Florida

11-day Beyond Band of Brothers review

All the hotels were clean and well managed

Absolutely an incredible part of the tour

Dark but an important part of the tour

Beautiful natural scenery

All were excellent historians and guided Henri was probably my favorite to to his personal experience

This wasn't a foodie tour so I wasn't expecting a lot. However, I was pleasantly surprised by Roberts suggestions. Roadside stops for food were a logistical requirement with that amount of travel.

Robert has an excellent set of people skills including a great sense of houmor. He went well out his way to add value to the trip and make everyone feel welcome. I would definitely recommend him and travel with him again.

Peter a great driver, no complaints at all. Wifi could be spotty at times but that's to be expected.

An excellent and informative tour. I really feel I and my son learned a lot beyond the standard information available. The local resources provided excellent value in my opinion and were well worth it.

Details...

Customer service
10.0

Hotel
10.0

Meals
8.0

Sights
9.6

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.7
Excellent
August 14, 2016
profil
Mr. Pierson Marshall
Fernandina Beach, Florida

11-day Beyond Band of Brothers review

I would have liked to ow that the day tours were all day without returning to our hotel prior to dinner. I know the daily tour stated it once we were in Europe.

The Mercure needs to replace the hair dryers in the rooms.

Francoiswas excellent

Henri was fantastic!

Very impressive

Presentation was very educational. My husband enjoyed being signaled out to lay the wreath at the chapel along with other veterans.

All the guides were excellent and well informed.

Most of the meals were tasty and well prepared. We did order oysters when we wanted to have them. The hamburger in Bastoigne could have been something else and the beef stew at lunch in Normandy wasn't very good. All of the settings were comfortable and the staff was accommodating.

Robert is wonderful. He has the ability to" bond" with each person. Our 15 year old grandson had music in common with him; our son, cars. I heard him converse with everyone. He also was very attentive to the few of us who were a little older and slower. He was adaptable and yet, kept us on schedule. We were a very harmonious group. I don't think you will receive any complaints.

Very confortable and Peter was a great driver. It was good to have cold water available on the coach.because I get motion sick, I sat. Right behind Peter the entire trip. I was very impressed by his ability and professionalism

Yes, I would recommend the tour. In fact, I already have. As you may have guessed, this is not my 15 year old grandson, Pierson. This is Linda Marshall. Niki did have my site uploaded again, but my password would not work; so I decided to use Pierson's. He had a good trip, loved the pastries and Bastoigne especially, but I know he won't answer this inquiry.

Details...

Customer service
10.0

Hotel
10.0

Meals
10.0

Sights
9.0

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.9
Excellent
August 13, 2016
profil
Ms. Bridget Wagner
Centreville, Virginia

11-day Central Europe Remembrance review

I wish we would have had more time in Auschwitz, but I understand. Vienna was just a weird, rushed tour. Guide was good-but...

Daniel at Mauthausen was AMAZING!!!! He was, by far, the BEST local guide! He was wonderful and I wish we could have spent all Day with him!

Rudy was great! My father is nearly 81 and Rudy was always aware of times my dad just couldn't keep up and provided suggestions and flexibility ehich made my father's first (only) trip to Europe wonderful! Rudy is a gem!!

It is a no brainer, nothing to think about-everything it taken care of for you! Awesome Job by everyone involved! Thank you!!

Details...

Customer service
10.0

Hotel
9.5

Meals
10.0

Sights
8.4

Guide
8.6

Transportation
7.0

Procom overall
10.0

9.1
Excellent
August 13, 2016
profil
Ms. Elizabeth Altmaier
Urbandale, Iowa

11-day Beyond Band of Brothers review

While we knew the tour involved a moderate activity level, we had not realized there would be so much walking and standing.

we might have been getting tired but it felt like we spent too much time here

All the guides were simply excellent.

Most were great, some were okay.

Robert was an excellent tour manager.

Peter did an amazing job driving, especially in some tight places.

We were very pleased with the tour. The varied types of information were wonderful (examples: battles, history, tanks, people).

Details...

Customer service
10.0

Hotel
9.3

Meals
8.0

Sights
8.4

Guide
10.0

Transportation
10.0

Procom overall
10.0

9.4
Excellent
August 12, 2016

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